AGENDA

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WHAT MAKES THIS YEAR’S EVENT AN UNPARALLELED EXPERIENCE?

Only at THINK 18 will you connect and collaborate with world-changing companies and fin-tech revolutionaries who will put you on the inside track to how they are leading the “race”.  You’ll learn the impact these new mindsets and technologies will have on your credit union and how you can adopt your own strategies to keep pace.

Dig into hot industry topics like:

  • The 7 most important strategies for transforming your credit union now.
  • The “new normal” in member expectations and how you should respond.
  • How to utilize AI and machine learning to fight fraud and grow your bottom line.
  • What the ecosystem economy is and why it’s critical that credit unions take part.
  • The most up-to-date trends in payments and security.
  • Charity Golf Tournament12:30PM

    Lunch available starting at 11am

    Optional charity golf event at the Whirlwind Golf Club. Reserve your spot by editing your registration via the link in your THINK 18 registration confirmation email.

    If you are unable to attend on Monday, but want to participate (or want to golf again on the second course), we also secured Tee Times for Friday, May 11th.

    View the Devils Claw golf course details here.

  • Registration Opens

    Afternoon

    Your first stop at THINK 18 – pick up your badge at our concierge desk.

  • Welcome Reception

    Evening

    Join us at our Welcome Reception on Monday evening as we kick off THINK 18!

  • On Your Mark9:00AM - 9:30AM

    Jean Chatzky,  NBC Today Show Financial Editor, financial journalist, author, and motivational speaker

    The world is changing in front of our eyes: Technology, economic models, and consumer behavior and expectations. Jean Chatzky will walk the audience to the data that indicates why all companies, not just credit unions are in a “race to excellence”.

  • Where We Are Headed and Just How Fast9:30AM - 10:10AM

    Nicholas Thompson, Editor-in-Chief, Wired

    The story of how science and tech will change our lives is one of the most important in the world. Nicholas Thompson, as the Editor-In-Chief of Wired, is working at the forefront of digital innovation. He will provide the latest insights into the Wired Future and how this aligns with the credit union’s paradigm of ‘People helping People’.

  • What is "Excellence" Today?10:10AM - 10:45AM

    Samantha Paxson, Chief Marketing and Experience Officer, CO-OP Financial Services

    In today’s world, where the only constant is change, delivering excellence means more than adopting a set of principles. It requires a new level of leadership that promotes new ways of thinking, engaging, and remaining focused and disciplined amidst constant volatility. How can we lead our credit unions into this future while remaining true to our credit union DNA?

  • Break10:45AM - 11:00AM
  • The Perfection of Precision at Speed: Fireside Chat11:00AM - 12:00PM

    Michael Phelps,  competitive swimmer and the most successful and most decorated Olympian of all time

    Michael joins in the conversation pulling from his experiences in overcoming hurdles to excellence: how spending years on the small details of training and learning to be “comfortable with being uncomfortable” helped lead him to achieve his world record dreams.

  • Lunch12:00PM - 1:30PM
  • Topic to be announced!1:30PM - 2:10PM

    Speaker to be announced!

  • Topic to be announced! 2:10PM - 2:50PM

    Speaker to be announced!

  • Break2:50PM - 3:10PM
  • Power Sprints: Credit Union (R)evolution3:10PM - 5:00PM

    Topics and speakers will be announced soon.

    Digital technology has ushered in a new era for the financial world with new companies and categories that continue to challenge the Status Quo. Discover how your credit union can evolve your current services and products while tapping into the revolutionary forces of open platforms, new delivery models and new technologies.

  • Evolution and Revolution Can Peacefully Co-Exist: Panel Discussion5:00PM - 5:30PM

    Panel Discussion between keynote speakers, CO-OP Executive and Jean Chatzky to summarize the day and share key learnings.

  • The Art of Transformation9:00AM - 10:00AM

    Beth Comstock, Vice Chair, GE

    The world is indeed moving faster, with emerging technologies turning disruptive more and more quickly. How does change seem to come from nowhere, but look inevitable in hindsight, and how can you recognize the patterns that are going to disrupt your business and get there first?

  • Banking as a Platform10:00AM - 10:45AM

    Chris Skinner, Chief Executive, Balatro and leading commentator and strategist on the financial markets

    Banking is becoming a plug-and-play digital ecosystem of interconnected parts and credit unions need to find the right platform/partners to become part of that ecosystem to succeed.

  • The Future of Banking Panel Discussion10:45AM - 11:15AM

    Meet the Press-style panel with Beth Comstock, Chris Skinner, Shazia Manus and a credit union representative.

    Where the banking world is going, the financial ecosystems and the impact on credit unions.

  • Break11:15AM - 11:30AM
  • The CO-OP Ecosystem11:30AM - 12:15PM

    Todd Clark, President/CEO, CO-OP Financial Services

    How CO-OP’s focus on integration as the key to innovation empowers credit unions to deliver excellence and join a world-class ecosystem.

  • Lunch12:15PM - 2:00PM
  • Topic to be announced!2:00PM - 2:30PM

    Speaker to be announced!

  • Topic to be announced!2:30PM - 3:15PM

    Speaker to be announced!

  • Power Sprints: Advancing Credit Unions through AI3:35PM - 5:00PM

    Topics and speakers will be announced soon.

    How will AI transform how you do business? These crucial sessions are a must attend for any credit union exec who wants to see how machines can help solve real world problems both inside and outside your credit union. This is a unique opportunity to learn from practitioners who are putting AI and Machine learning into practice—making it real and attainable—(including a few of your peers.)

  • The Machine/Humanity Balance: How Can Credit Unions Benefit?5:00PM - 5:30PM

    Panel discussion between our keynote speakers, a CO-OP Executive and Jean Chatzky to summarize the day and share key findings.

  • Shareholders Meeting7:30AM - 9:00AM

    All THINK 18 attendees are welcome to join CO-OP’s Annual Meeting, at which the Board of Directors will conduct the company’s official business. President/CEO Todd Clark will also be providing an overview of CO-OP, reflecting on 2017 results and the company’s mission going forward.

  • Money & Banking: Rethinking the Banking and Finance Industry One Transaction at a Time9:00AM - 9:50AM

    Speaker to be announced!

    The future of banking will be mobile, happening in devices we carry in our pockets, built into jewelry, and on our wrists, not in fancy office buildings. In less than five years, smartphones, watches, and other devices will replace credit/debit cards, wallets, lenders, stockbrokers, and insurance agents.
    They will even allow us to transfer money around the world instantly, into different currencies, for virtually no transaction fee. Western Union currently dominates the $583 billion a year “remittances” business and collects transaction fees of 9%. Facebook and others are getting into this market with lucrative business models charging only a fraction of that amount.

  • Topic to be announced!9:50AM - 10:30AM

    Speaker to be announced!

  • Break10:30AM - 10:50AM
  • Power Sprints: The Accelerating Payment Challenge10:50AM - 11:10AM

    Topics and speakers will be announced soon.

    The transformational shift from physical payments products to digital payments continues to disrupt and change the way members and businesses transfer value. Explore the most impactful new technologies that will affect your credit union now, learn how new advancements in biometrics and IoT are helping to authenticate transactions and mitigate fraud losses, and gain critical insights how your credit union can stay ahead in the ever-evolving payments revolution.

  • Lunch12:30PM - 2:00PM
  • We ARE the Change We Wish to See in the World2:00PM - 2:45PM

    Brian Solis, Prophet

    Times are changing, expertise is aging, everyone of us needs motivation to see and do things differently. “Everyone thinks of changing the world, but no one thinks of changing himself.” – Tolstoy.

    Brian Solis helps audiences shift perspective and feel inspired to see the world in a new light as a way of driving change in leadership, work, and personal aspirations.

  • Topic to be announced!2:45PM - 3:15PM

    Speaker to be announced!

  • Break3:15PM - 3:30PM
  • The Power of Moments3:30PM - 4:15PM

    Chip Heath, author of New York Times Best Seller Made to Stick, speaker and professor at Duke University

    While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we we embrace these elements, we can conjure more moments that matter. What if we celebrate saving achievements of our members? What if we could create experiences that would delight members? How can we make the first day of our employees an event they will never forget? Heath will explain why credit union should focus more on delighting members than not disappointing them. While credit unions are “in the race”, by applying these learnings they can remain true to their DNA.

  • Topic to be announced!4:15PM - 4:45PM

    Speaker to be announced!

  • Celebration Party

    Evening

  • Charity Golf Tournament

    Morning

    Optional charity golf event at the Whirlwind Golf Club. Reserve your spot by editing your registration via the link in your THINK 18 registration confirmation email.

    View the Cattail golf course details here.