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Digital Transformation in 2019: The big insights and trends. “The latest trends in digital transformation for next year reflect some particularly hard-won lessons from the past few years, on both the business and technology sides. It’s worthwhile taking the time to understand how these insights came about, as organizations earlier in the journey can avoid making many of the same painful, expensive, and time-consuming realizations along the way. As they say, one useful definition of ‘smart’ is not making all the mistakes oneself. Wise organizations can potentially cut years off their efforts by understanding what those ahead of them on the journey ultimately learned.

The continuous Transformation Imperative. “The traditional approach to transformation – what I call the “top down, big bang” approach to transformation – has a very high failure rate. The failure rate is driven by the strength of the immune system and the antibodies that reside in every large institution and that are very effective at mobilizing at the first sign of an effort to change the way things are done. Never, ever underestimate the power of the immune system.”

Special isn’t what you think. “Think about how you do business. Is the customer experience the focus of everything you do? It should be. Look at every aspect of your business and make sure the customer comes first everywhere. Think about what kind of user experience it would take to turn your product into a must-have item. If you can begin to create a deep emotional connection with your customers, you’ll be on your way to becoming truly special.”

Common Strategic Planning Mistakes that can cripple Financial Institutions. “Banks and credit unions should adopt a ten-year planning horizon,” Nichols insists. “Looking out ten years allows your bank to accomplish anything that it needs to. Removing self-imposed limiting factors results in a better strategic planning process.”

Weber also proposes a new metric — a perspective, really — for determining how change is progressing: “Return on Objectives” or “ROO.” Financial executives traditionally think in terms of Return on Investment (ROI), but ROO helps assess whether an institution is getting any nearer the level of performance its plan is working towards.”

Featuring two THINK speakers: How to create any habit with advice from the four greatest habit masters. “Changing your habits on purpose is one of the most rewarding and enlightening things you can do. It will help you figure out yourself, your character, and your life. The only question left is: Where will you start?”

Want to be as productive as possible? Try the Pomodoro Technique. “No matter what your job, chances are, you probably could be making better use of your time. If you really want to be more productive, but don’t know where to start, you should start out small. Try the Pomodoro Technique, a popular, simple time management system that can help you focus on the task at hand.”