A 21st-century leader sees opportunities everywhere, every day, and makes the most of them. Many are opportunities others don’t see.
Common traits of the best digital leaders. “Digital technologies have changed the competitive and organizational environment. Leaders must develop new skills to effectively guide their organizations into this uncertain future. The bad news is that few leaders have the necessary skills to do so today; the good news is that many are beginning to develop them. If you want to be a digital leader or, like 68% of others, feel like your company needs more of them, it’s not too late. The time to start is now.”
The blind men and an elephant: Distinguishing digital technologies for clear-eyed transformation. “Just as a house is not built with only a hammer, digital transformation will not be built with one or more cherry-picked technologies. Addressing digital transformation in the manner described herein requires business stakeholders and technologists alike to scale a steep learning curve. Deployment of these technologies poses as great a degree of difficulty as organization-wide integrated enterprise applications implementation projects. Transformative organizations need to not only scale the learning curve, but they must also scale the imagination curve and face often gut-wrenching organizational changes in strategy and behavior. Only then will the elephant appear in all its majesty.”
Banks struggle with Global Payments that look easy for Venmo. “The innovations of consumer payments in Asia are redefining the entire payments landscape,” said Manish Kohli, global head of payments and receivables inside Citigroup Inc.’s treasury management business. “This will have an impact on the world of business-to-business and institutional payments.”
Gartner says Digitization will make most Heritage Financial Firms irrelevant by 2030. ““The biggest mistake financial services CIOs make is putting too much focus on technology,” said Mr. Redshaw. “They should push their organizations for a more coherent response to digital business — it’s important to set the digital vision and destination first, then think about how to lead an organization there.”
Do people trust algorithms more than companies realize? “Our studies suggest that people are often comfortable accepting guidance from algorithms, and sometimes even trust them more than other people. That is not to say that customers don’t sometimes appreciate “the human touch” behind products and services; but it does suggest that it may be not be necessary to invest in emphasizing the human element of a process wholly or partially driven by algorithms. In fact, the more elaborate the artifice, the more customers may feel deceived when learning they were actually guided by an algorithm. Google Duplex, which calls businesses to schedule appointments and make reservations, generated instant backlash because it sounded “too” human and people felt deceived. Transparency may pay off. Maybe companies that present themselves as primarily driven by algorithms, like Netflix and Pandora, have the right idea.”
The Digital Gap between rich and poor kids is not what we expected. “Our kids, my kids included, we are subjecting them to one of the biggest social experiments we have seen in a long time,” she said. “What happens to my daughter if she can’t communicate over dinner — how is she going to find a spouse? How is she going to interview for a job?” “I have families now that go teetotal,” Dr. Burgert said. “They’re like, ‘That’s it, we’re done.’”
Interesting graphic: 24 charts of leadership styles around the world.
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