The ability to collect and exploit consumers’ personal data has long been a source of competitive advantage in the digital economy. It is their control and use of this data that has enabled the likes of Google, Amazon, Alibaba, and Facebook to dominate online markets.
What if banks were the main protectors of customers’ private data? “Banks are far from perfect. They are notoriously conservative, which may make them slower to roll out necessary updates to the technology involved. And regulatory hurdles might make it hard for them to expand their services. But given that governments have an interest in making sure their citizens can keep their personal data safe, and that banks may need to innovate and transform themselves in order to outlive fintech competition, these possible obstacles do not seem insurmountable. Maybe someday in the not so distant future we will keep our data where we keep our money.”
New PwC study: Redefiners are doing digital right. “It’s not impossible to change the engine on a moving bus, but you can only do it if you have the right elements in place: a fearless driver and an unflappable mechanic, a full set of tools and parts, a reliable steering system, and passengers who are willing to go along for the ride.”
The experience gap is widening – Brands aren’t meeting customer experience expectations. “Two-thirds of consumers surveyed could not recall when a brand last exceeded their expectations. Marketers were more confident in their performance, but there’s a definite disconnect. Eight-seven percent of marketers said they were hitting the mark in delivering engaging customer experiences, but 4 in 5 of those same marketers felt disappointed by their own consumer experiences.”
10 Technologies that will disrupt Financial Services in the next 5 years. “t is important for all financial organizations to make emerging technology a ‘core competency,’ with engagement throughout the organization (not just the very top). In addition, the focus of every implementation must be both internal and external human experiences, as opposed to revenue, profit and cost savings.”
The tyranny of ‘Sorry for my delay” – or why we feel life is speeding up. “We’re constantly available, and we are expected to be reached and be able to reach out at all times. That’s a structural problem—it’s an issue of how labor is understood in the digital age. And that would need to change before email becomes better, I think. For me, the problem isn’t necessarily the technologies that are keeping us constantly connected. It’s how those fit into larger structural and cultural problems that need to be solved first.”
3 steps to happiness, according to a Buddhist monk. “When he devoted his life to Buddhism as a young man, he realized that happiness is a skill, a honed way of viewing the world, that does not automatically accompany the trappings of this external success.
Ricard said that he instead prefers the type of success he calls “personal flourishing,” which is “fulfilling my deepest aspiration.”
And by “deepest aspiration,” he means something much more existential than aspiring to a big paycheck or lavish home. He’s referring to a success defined by self-fulfillment for the purpose of positively affecting others. “So to transform yourself to serve others,” he said.”
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