THINK Fast, Brilliant, & Connected
Providing your members with the kind of intelligent, integrated access they want may be a challenge, but it’s also well within your grasp, thanks to the best-in-class technology that’s available to credit unions now. Learn how to make your products and services more impactful with channels that are both connected and related.us.
The Omnichannel Experience: Innovation and Implementation
"Our members should be able to experience credit unions' products and services...our brand proposition, regardless of the channel they want to use."
Andrew Downin, FileneDownload Presentation
The New Member Experience Roundtable
"There's a lot of competition for members' attention and engagement. However, credit unions still have an opportunity to increase membership by offering a positive, engaging experience."
Ryan Zilker, CO-OP Financial ServicesDownload Presentation
Mobile and Online Integration
"Why is the integration of on-line and mobile so important? [Because] it really should not matter what device members choose to interact with you."
Stephen Bohanon, AlkamiDownload Presentation
Introduction and Welcome
"The infrastructure is there. The technology is there. The interest among consumers is there. So, now is the time to act."
Lois Hansen, CO-OP Financial ServicesDownload Presentation
Is an increasingly connected world also a vulnerable place? Consumers want security in equal measure to access. Find out how credit unions can safeguard member information and transactions, while also building trust and providing the latest payment tools that members want.
Wallets and Security Roundtable
"We used to have the perception that, as financial institutions, we needed to wrap our arms around our members...But we are seeing a trend where self-service is perceived as good service. Consumers really want to be able to enact their own controls and provide their own service."
Caroline Willard, CO-OP Financial ServicesDownload Presentation
Security: Introduction and Welcome
"Security should be at the forefront of everyone's thinking and planning over the next decade."
John MacAllister, Dorado IndustriesDownload Presentation
Payments Trends – What’s Next
“The entire tokenization infrastructure that’s put in place by the payment networks is also a business model. They’ve tied their model to Apple so that transactions and enablement of mobile payments has to go through Visa, MasterCard, AMEX and the like.”
Tim Sloane, Mercator Advisory GroupDownload Presentation
Navigating EMV and Apple Pay
“As credit unions we think of ourselves as the folks in the white hats. Part of that is having a system that is going to protect your members and protect their mobile payments.”
Michelle Thornton, CO-OP Financial ServicesDownload Presentation
THINK Inward - Personalization
Do your loyalty and rewards programs really help your members feel connected? Generate more revenue by personalizing loyalty and rewards. Understand your members, know what motivates them, and align rewards and benefits to their individual needs.
The Role of Big Data and Analytics in Personalization
"The more [real-time] intel and insight that you can get about your member...the more you can create the extraordinary experience that they expect from you."
Shazia Manus, The Members Group
Loyalty Trends and the Future of Loyalty
"Everything starts with the voice of the customer. What is your member looking for today?"
John Ainsworth, MasterCard WorldwideDownload Presentation
Inward: Introduction and Welcome
"You've got to tell your members why they're so lucky to be members of your credit union."
Andrew Gates, Gates Loyalty Consulting