Upcoming Events
12/1/15 - Buffalo, NY
Hilton Garden Inn - Buffalo Airport
4201 Genesee St.
Buffalo, NY 14225
4201 Genesee St.
Buffalo, NY 14225
Learn More!
Register Now12/3/15 - Albany, NY
The Desmond Hotel & Conference Center
660 Albany Shaker Rd.
Albany, NY 12211
660 Albany Shaker Rd.
Albany, NY 12211
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Register NowTHINK IT OUT Speakers
Jennifer Kerry
Vice President Credit Card Services
CO-OP Financial Services
Jackie Scheuerlein
Vice President Relationship Management
CO-OP Financial Services
Nathan Rogers
Senior Manager Product Marketing
CO-OP Financial Services
Ryan Zilker
Senior Manager, Market Analysis
CO-OP Financial Services
Agenda
Schedule | Speaker | |
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8:00 am | Continental Breakfast | |
8:30 am | Welcome to THINK IT OUT New York | Jackie Scheuerlein |
Trend 1: Think Fast, Brilliant and Connected | Ryan Zilker | |
The modern consumer expects businesses to provide an intelligent ecosystem that promotes convenient access to products and services through channels that are both connected and related. Quick, efficient and frictionless experiences are now the baseline measurement used by the modern consumer. |
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Trend 2: Security | Speaker Pending | |
This section tackles the quickly evolving category of personal payment safety. Identity theft, continuing major retail breaches and billions of dollars of fraud make the issue of security a decision driver for virtually everyone. A guarantee of cutting-edge transactional security and protection of personal information is more and more a determinative decision driver for the modern consumer. By leveraging the latest security tools, credit unions will learn how to strengthen the weak links in the security chain. |
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12:30 pm | Lunch | |
Trend 3: Personalization | Jennifer Kerry | |
Recognize the important role of relevant, meaningful incentives in the modern consumer’s decision-making process. With respect to purchasing tools, rewards can be a win-win for both the card user and card issuer. According to studies by J.D. Power and others, beyond simply offering rewards, "understanding your customers, knowing what motivates them and aligning rewards and benefits to their needs” is critical to a successful, revenue-generating program. |
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Trend 4: Social Values Companies | Nathan Rogers | |
Social Values Companies are fostering deep engagement with consumers by living and communicating corporate commitments to social causes. Participation in causes helps credit unions gain traction and create measurable impacts with consumer participation. |
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5:00 pm | Networking Event |