• Think 16 Logo
  • September 19, 2017

  • St. Louis, MO



  • Todd Clark
    Todd Clark
    President/CEO, CO-OP Financial Services

    Todd Clark became President/CEO of CO-OP Financial Services on June 27, 2016, bringing with him a 25-year career featuring a unique mix of start-up and corporate experience in the payments industry. Clark served most recently as SVP/Head of STAR Network and Debit Processing for First Data Corporation, where he had full profit and loss responsibility for the EFT Group. In this capacity, he led a team of more than 600 product, strategy, communications, strategic sales, technology, operations and support personnel. Prior to First Data, Clark was an executive with Cardtronics, Inc., and also served in a prior capacity at First Data from 1991 to 2012.

  • Shazia Manus
    Shazia Manus
    Chief Product and Strategy Officer, CO-OP Financial Services

    Shazia Manus, formerly CEO of TMG, is CO-OP’s Chief Product and Strategy Officer. Shazia’s experience as a former credit union CEO gives her unique insight into the challenges and opportunities facing financial institutions. An entrepreneur since the age of 17, Shazia’s spirit of innovation helps drive CO-OP’s dedication to delivering a personalized, seamless and secure experience for members wherever and however they engage with their credit union.

  • Nicholas Calcanes
    Nicholas Calcanes
    Chief Information Officer, CO-OP Financial Services

    Chief Information Officer Nick Calcanes joined CO-OP in April 2017 from financial technology solutions provider Fiserv, where he was CIO for Financial Risk Management Solutions. His 25-year career in the financial services industry includes key technology leadership positions as CIO, Wholesale Credit and Client Technology, at Bank of America Corporation and CIO, Global Functions Technology, at Ally Financial. In these roles, Calcanes managed technology strategy and oversaw the IT functions for 1,000-plus person organizations and multi-millions in budgets. His experience includes transforming IT strategy to realign people, processes and technology across business operations, as well as increasing performance outputs. Calcanes’ focus at CO-OP is to elevate CO-OP’s technology strategy and build out infrastructure to continue its transformation as a digital company.

  • John Buzzard
    John Buzzard
    Account Executive - Fraud Specialist, CO-OP Financial Services

    John Buzzard is an Account Executive and Fraud Expert for CO-OP Financial Services-the largest credit union service organization in the US.  Mr. Buzzard has delivered significant influence in card fraud, risk and security services for financial institutions throughout the United States.   His years at FICO (Fair Isaac Corporation) provided an open forum for his many literary contributions that included interviews, public discussions, presentations and written publications in various media’s such as local NBC and Fox News, Wall Street Journal, BankInfoSecurity.com and ATMMarketplace.com to name a few.  Additional accomplishments include a number of white papers, speaking opportunities with various organizations in the EFT/Banking industry, blogging and creation of the Fraud Alert Network that all provide educational and directional fraud, risk and security information to hundreds of financial institutions and law enforcement agencies throughout the US.

  • Nancy Didwell
    Nancy Didwell
    Regional Vice President, CO-OP Financial Services

    Bio coming soon


Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares the strategies and tools that will help credit unions meet the challenges of the digital age – and grow. Hear from President/CEO Todd Clark, tell us about your experiences and insights, and learn more about CO-OP’s vision for your success in a fast-paced, competitive financial services industry.


  • Tuesday 09/19Day One

    • 8:30AM - 9:15AM Breakfast
    • 9:15AM - 9:30AM Welcome and Meeting Introductions
    • 9:30AM - 10:30AM Seamless & Secure: CO-OP’s Strategy for Growth and Gaining Top of Wallet- Todd Clark
    • 10:30AM - 11:00AM Q&A with Todd Clark
    • 11:00AM - 11:15AM Break
    • 11:15AM - 12:10PM Fraud and Cybersecurity Landscape - John Buzzard
    • 12:10PM - 1:10PM Lunch
    • 1:10PM - 1:55PM Mastercard Presentation
    • 1:55PM - 2:25PM League Presentation
    • 2:25PM - 2:35PM Break
    • 2:35PM - 3:25PM Member Experience Panel
    • 3:25PM - 3:55PM CO-OP's Strategic Initiatives
    • 3:55PM - 4:10PM Q&A, Gift Drawings and Closing Remarks