• Think 16 Logo
  • November 2, 2017

    Free of Charge
  • Syracuse, NY


    Marriott Syracuse Downtown
    100 East Onondaga Street
    Syracuse, NY 13202


  • Todd Clark
    Todd Clark
    President/CEO, CO-OP Financial Services

    Todd Clark became President/CEO of CO-OP Financial Services on June 27, 2016, bringing with him a 25-year career featuring a unique mix of start-up and corporate experience in the payments industry. Clark served most recently as SVP/Head of STAR Network and Debit Processing for First Data Corporation, where he had full profit and loss responsibility for the EFT Group. In this capacity, he led a team of more than 600 product, strategy, communications, strategic sales, technology, operations and support personnel. Prior to First Data, Clark was an executive with Cardtronics, Inc., and also served in a prior capacity at First Data from 1991 to 2012.

  • Nicholas Calcanes
    Nicholas Calcanes
    Chief Information Officer, CO-OP Financial Services

    Chief Information Officer Nick Calcanes joined CO-OP in April 2017 from financial technology solutions provider Fiserv, where he was CIO for Financial Risk Management Solutions. His 25-year career in the financial services industry includes key technology leadership positions as CIO, Wholesale Credit and Client Technology, at Bank of America Corporation and CIO, Global Functions Technology, at Ally Financial. In these roles, Calcanes managed technology strategy and oversaw the IT functions for 1,000-plus person organizations and multi-millions in budgets. His experience includes transforming IT strategy to realign people, processes and technology across business operations, as well as increasing performance outputs. Calcanes’ focus at CO-OP is to elevate CO-OP’s technology strategy and build out infrastructure to continue its transformation as a digital company.

  • Jim Hanisch
    Jim Hanisch
    Chief Operating Officer, CO-OP Financial Services

    James (Jim) Hanisch has more than 35 years experience with credit unions and 40 years experience with payments and technology. Jim serves as Chief Operating Officer and heads the operational areas of the organization.

    Hanisch, an Iowa native, arrived at CO-OP Financial Services in 2000. He has been involved with credit unions since the late 1970’s and CO-OP since 1986. Hanisch led the technology design for both the CO-OP ATM and Co-OP Shared Branch networks while at Deluxe Data Systems (now FIS). He had the privilege to learn about credit unions from industry icons Tom Griffiths, Robert Rose, Gary Wolters, Carrol Beach, Bill Broxterman, Ed Callahan, Tom Sargent, Rick Craig, Stan Hollen and Pat Jury.

    Prior to CO-OP, Hanisch has served as VP Application Service Provider Services for ACI Worldwide, VP Strategic Planning for USPI, VP Financial Institution Services for Deluxe Data, and VP Electronic Banking at Norwest Bank. He was involved in development of the FIS Connex and ACI Base 24 platforms, formation of several of the early mid-western EFT networks and was a founder and first president of the Diebold-TABS Advisory Group.

    Hanisch serves on the board of and is a past chairman of the the Electronic Funds Transfer Association. He is a member of the Federal Reserve Faster Payments Committee. He serves or has served on the boards of RewardsNOW, Early Warning Systems, ResolverGroup, CUATM Services and Everlink.  He graduated from the University of Northern Iowa with a BA in Economics.  He lives in Upland, California with his wife Barb.

  • John Buzzard
    John Buzzard
    Account Executive - Fraud Specialist, CO-OP Financial Services

    John Buzzard is an Account Executive and Fraud Expert for CO-OP Financial Services-the largest credit union service organization in the US.  Mr. Buzzard has delivered significant influence in card fraud, risk and security services for financial institutions throughout the United States.   His years at FICO (Fair Isaac Corporation) provided an open forum for his many literary contributions that included interviews, public discussions, presentations and written publications in various media’s such as local NBC and Fox News, Wall Street Journal, BankInfoSecurity.com and ATMMarketplace.com to name a few.  Additional accomplishments include a number of white papers, speaking opportunities with various organizations in the EFT/Banking industry, blogging and creation of the Fraud Alert Network that all provide educational and directional fraud, risk and security information to hundreds of financial institutions and law enforcement agencies throughout the US.


Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares the strategies and tools that will help credit unions meet the challenges of the digital age – and grow. Hear from President/CEO Todd Clark, tell us about your experiences and insights, and learn more about CO-OP’s vision for your success in a fast-paced, competitive financial services industry.


  • Thursday 11/02Day One

    • 8:00AM - 9:00AM Breakfast
    • 9:00AM - 9:15AM Welcome and Meeting Introductions
    • 9:15AM - 10:15AM Operating in Today’s Digital Fastlane
    • 10:15AM - 10:45AM Q&A with Todd Clark
    • 10:45AM - 11:00AM Break
    • 11:00AM - 12:00PM Fraud and Cybersecurity Landscape
    • 12:00PM - 1:00PM Lunch
    • 1:00PM - 1:45PM Mastercard Presentation
    • 1:45PM - 2:15PM League Presentation
    • 2:15PM - 2:25PM Break
    • 2:25PM - 3:15PM Member Experience Panel
    • 3:15PM - 3:45PM CO-OP's Product Roadmap
    • 3:45PM - 4:00PM Q&A, Gift Drawings and Closing Remarks
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Marriott Syracuse Downtown

Phone:(315) 474 2424

Marriott Syracuse Downtown, East Onondaga Street, Syracuse, NY, United States