May 6-9, 2019 Loews Miami Beach Hotel - Miami Beach, FL

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MONDAY, MAY 6    
Welcome to Think 19

The THINK 19 experience kicks off with a variety of unique charity events in the morning, registration all day and a welcome reception at night.

  • 8:00 a.m. Registration Opens
  • 11:30 a.m. – 4:00 p.m. Optional Charity Events to Benefit Children’s Miracle Network Hospitals, sponsored by FIS
  • 2:00 p.m. – 4:00 p.m. 1:1 Advisor Sessions
  • 6:30 p.m. – 7:30 p.m. Welcome Reception on the Loews Hotel Americana Lawn, sponsored by Visa
TUESDAY, MAY 7    
Our Value Proposition for the Digital Economy

To capitalize on opportunities, we need constant innovation of our business model. Discover why a customer-focused mindset and an investment in transformation are required to build a trustworthy digital relationship with members.

  • 7:00 a.m. – 8:30 a.m. Breakfast / 1:1 Advisor Sessions
  • 8:45 a.m. – 4:30 p.m. CO-OP Experience Lounge
  • 9:00 a.m.– 12:15 p.m. General Sessions
  • 12:15 p.m.– 1:15 p.m. Lunch / 1:1 Advisor Sessions
  • 1:15 p.m. – 3:30 p.m. General Sessions
  • 2:30 p.m. – 5:00 p.m. CO-OP Studio sponsored by First Data/STAR
  • 3:00 p.m. – 5:00 p.m. Power Sprints: industry-focused breakout sessions.
  • 7:00 p.m. – 9:00 p.m. Networking Reception at the Loews Hotel Pool Deck
WEDNESDAY, MAY 8    
Empowering Strategic Agility

We know where we want to go, so let’s move. See how to strategically activate a responsive digital-first infrastructure that can maximize payments performance and increase positive member relationships.

  • 7:30 a.m. – 8:30 a.m. Breakfast / 1:1 Advisor Sessions
  • 8:45 a.m. – 4:30 p.m. CO-OP Experience Lounge
  • 9:00 a.m.– 12:15 p.m. General Sessions
  • 12:15 p.m.– 1:30 p.m. Lunch / Shareholder Meeting / 1:1 Advisor Sessions
  • 2:00 p.m. – 4:30 p.m. Master Classes / 1:1 Advisor Sessions / CEO Forum
THURSDAY, MAY 9    
Redefining Member Experience

Through the member lens, we’ll focus on what’s needed to continually refine the performance of our digital engagement and payment strategies to put the member first. In short, how do we optimize the member experience?

  • 7:30 a.m. – 8:30 a.m. Breakfast / 1:1 Advisor Sessions
  • 8:45 a.m. – 4:30 p.m. CO-OP Experience Lounge
  • 8:30 a.m.– 10:45 a.m. General Sessions
  • 11:00 a.m. – 12:45 p.m. Power Sprints
  • 12:45 p.m. – 2:00 p.m. Lunch / 1:1 Advisor Sessions
  • 2:00 p.m. – 4:35 p.m. General Sessions
  • 7:00 p.m. – 10:00 p.m. Celebration Party, sponsored by Mastercard.