May 6-9, 2019 Loews Miami Beach Hotel - Miami Beach, FL

Register Now
MONDAY, MAY 6   
WELCOME to think 19
Join us at our Welcome Reception on Monday evening as we kick off THINK 19 with spectacular entertainment, food and drink!
TUESDAY, MAY 7   
Our 21st century value proposition
Where are the new opportunities for credit unions? How can we align the mission’s movement with the technology age? Where should credit unions invest? Learn the importance of constantly innovating your business model in order to stay competitive and secure future growth.
  • 9:00 a.m.– 12:00 p.m. General Sessions
  • 12:00 p.m. – 1:30 p.m. Lunch
  • 1:30 p.m. – 2:30 p.m. General Sessions
  • 2:30 p.m. – 4:30 p.m. Power Sprints: industry-focused breakout sessions. Topics to be announced soon.
  • Evening Networking Event at Loews Miami Beach Hotel
WEDNESDAY, MAY 8   
From Strategic Immobility to Strategic Agility
In order to adapt to disruption and change in the market, whether caused by shifting regulation, new technology, market volatility or changing member demands, being strategically agile is more critical than ever. Learn why strategic agility is so important and how to bring it to life at your credit union.
  • 9:00 a.m.– 12:00 p.m. General Sessions
  • 12:00 p.m. – 1:30 p.m. Lunch / Shareholder Meeting
  • 1:30 p.m. – 4:30 p.m. Masterclasses / 1:1 Advisor Sessions / CEO Forum
THURSDAY, MAY 9   
Redefining the member experience
Engaging with members at every point where value is created is what differentiates a member-centered credit union from one that simply targets members. Learn why reshaping the operating model, and optimizing all elements of the value chain around points of customer engagement, is imperative for success.
  • 8:30 a.m.– 10:30 a.m. General Sessions
  • 10:45 a.m. – 12:45 p.m. Power Sprints: industry-focused breakout sessions. Topics to be announced soon.
  • 12:45 p.m. – 2:00 p.m. Lunch
  • 2:00 p.m. – 4:30 p.m. General Sessions
  • Evening Celebration Party at Surprise Location