May 6-9, 2019 Loews Miami Beach Hotel - Miami Beach, FL

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Registration Open
7:00 a.m.
Registration Open
Location: Entrance to Americana Foyer, Second Level
Breakfast
7:00 a.m. - 8:30 a.m.
Breakfast
Location: Americana Ballroom, Salon 4, Second Level
1:1 Advisor Sessions
7:30 a.m. - 8:30 a.m.
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.

Register for you session here 

Location: Cowrie Foyer, Third LevelCowrie Foyer, Third Level
CO-OP Experience Lounge
8:45 a.m. - 4:30 p.m.
CO-OP Experience Lounge

Casually walk into the CO-OP Experience Lounge to get the look and feel of CO-OP products and solutions, firsthand!  Connect with our experts to see a live on-demand demo and get your questions answered, or join us during one of the three scheduled demonstrations.

Location: Americana Foyer, Second Level
Welcome and THINK 19 Overview
8:45 a.m. - 9:10 a.m.
Welcome and THINK 19 Overview
Jean Chatzky

Our returning THINK host Jean Chatzky kicks off the conference. As the “voice of the consumer,” Jean gives us her personal POV on the current market opportunity for credit unions, as well as a quick rundown of the THINK 19 agenda.

Location: General Sessions Main Stage
CO-OP Welcome: Opportunities Never Rest
9:10 a.m. - 9:50 a.m.
CO-OP Welcome: Opportunities Never Rest
Samantha Paxson

On behalf of CO-OP, Chief Experience Officer Samantha Paxson welcomes us to THINK 19 and offers us strong evidence why credit unions backed by CO-OP now have a game-changing opportunity to invest in a new digital relationship with members.

Location: General Sessions Main Stage
Make Things Better
9:50 a.m. - 10:45 a.m.
Make Things Better
Seth Godin

Through the lens of marketing, author and thinker Seth Godin provides us with a state-of-the-art perspective on how dedication to delivering positive change for people can create lasting relationships between organizations and those they choose to serve.

Location: General Sessions Main Stage
Break
10:45 a.m. - 11:00 a.m.
Break
What’s Your Digital Business Model?
11:00 a.m. - 11:45 a.m.
What’s Your Digital Business Model?
Stephanie Woerner

Stephanie Woerner of the MIT Sloan School presents expert analysis of how companies manage change caused by digital transformation and offers a thought-provoking checklist that can help credit unions formulate the foundation of a “digital business model.”

Location: General Sessions Main Stage
Panel Discussion: Perspectives on a New Digital Business Model
11:45 a.m. - 12:15 p.m.
Panel Discussion: Perspectives on a New Digital Business Model
Jean Chatzky, Stephanie Woerner, Dean Michaels, Nikhil Lele, Ben Morales, Chuck Purvis

Jean Chatzky leads a discussion of the credit union movement’s value proposition in this moment of digital disruption with MIT Sloan School researcher Stephanie Woerner, EY Banking Practice Leader Ryan Battles, and CO-OP Chief Strategy Officer Dean Michaels, Chief Technology and Operations Officer at WSECU Ben Morales, and President/CEO at Coastal FCU Chuck Purvis.

Location: General Sessions Main Stage
Lunch
12:15 p.m. - 1:15 p.m.
Lunch
Location: American Ballroom, Salon 4
1:1 Advisor Sessions
12:15 p.m. - 1:15 p.m.
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.

Register for you session here 

Location: Cowrie Foyer, Third Level
Opening Consumers' Eyes to Credit Unions
1:15 p.m. - 1:40 p.m.
Opening Consumers' Eyes to Credit Unions
Jim Nussle
Location: General Sessions Main Stage
Partnering on the Path to Opportunity
1:40 p.m. - 2:25 p.m.
Partnering on the Path to Opportunity
Todd Clark

CO-OP CEO Todd Clark presents an overview of CO-OP’s role as a partner on the path to opportunity.

Location: General Sessions Main Stage
CO-OP as a Platform Business
2:25 p.m. - 3:00 p.m.
CO-OP as a Platform Business
Bruce Dragt

CO-OP Chief Product Officer, Bruce Dragt describes CO-OP’s strategy to optimize member experience through product innovations.

Location: General Sessions Main Stage
Break
3:00 p.m. - 3:15 p.m.
Break
Power Sprints: Industry-focused breakout sessions.
3:15 p.m. - 4:00 p.m.
Power Sprints: Industry-focused breakout sessions.

Location: Room 1 – Data Transformation

Data-First Delivery

Arun Kallikadavil, Ed Egan

In the digital age, data is the key to understanding and meeting your members’ needs. Discover how to turn your data into actionable intelligence that drives better member experiences while making your credit union more agile and efficient.

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Location: Room 2 – The Payments Experience

Achieving Innovation Through Integration

Pam Brodsack, Nish Modi, Corey Weeklund, David Faleski, Aaron Frydman, Jerry Bettens

Winning the payments race relies on your ability to integrate the solutions your members demand into a seamless experience. Our panelists will discuss how to integrate the latest digital functionality and technology with your back-end operations to exceed member experience expectations.

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Location: Room 3 – The Innovation Hub sponsored by EY

Navigating Digital Transformation

Joe Mirachi, Matthew Kardell, Stephanie Woerner, Jennifer Platt, David Demsko

Digital transformation will continue to be the key driver of growth in the credit union movement. Our panel of experts discuss strategies for bringing digital transformation to your credit union – from choosing the right technology partners, to embracing a culture of change and overcoming roadblocks in the process.

CO-OP Studio
3:15 p.m. - 5:15 p.m.
CO-OP Studio
Bradley Leimer, Jim Nussle, Samantha Paxson, Paul Love, Stephanie Woerner

After you have heard from some of our featured speakers on the main stage, join us to learn more from them in a smaller setting. CO-OP subject matter experts will also be interviewed on topics ranging from Information Security to Chargebacks & Disputes.

3:15-3:30 p.m. – The Intersection between Technology and Human Behavior

Speakers: Bradley Leimer

Description: Bradley discusses some the themes that he will cover in his General Session presentation this next day.

3:35-3:50 p.m. – Open Your Eyes Campaign

Speakers: Jim Nussle

Description: The President/CEO of CUNA discusses the association’s consumer awareness campaign.

3:55-4:10 p.m. – Trends in Information Security

Speakers: Paul Love

Description: CO-OP’s Chief Information Security Officers provides insights on securing enterprise information.

4:15-4:45 p.m. – Women and Leadership

Speakers: Samantha Paxson and Cheryl Middleton Jones, members of CO-OP’s Executive Management Team

Description: Opportunities and obstacles for women leaders in the credit union movement.

5:00-5:15 p.m.  – What’s Your Digital Business Model

Speakers: Stephanie Woerner

Description: Stephanie elaborates on her remarks in General Session earlier in the day.

Location: Rotunda Behind Elevators, Second Level
Power Sprints: Industry-focused breakout sessions.
4:15 p.m. - 5:00 p.m.
Power Sprints: Industry-focused breakout sessions.

Location: Room 1 – Data Transformation

Demystifying Artificial Intelligence

Fotis Konstantinidis, Brad Bendeck, Benson Porter, Paulo Marques, Ed Egan

Artificial intelligence will create $15 trillion in value for the global economy over the next decade. Our panelists will discuss how AI and machine learning will revolutionize the way you engage with members, deliver new products, and fight fraud.

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Location: Room 2 – The Payments Experience

Case Study: How to Leverage Your Card Portfolio to Drive Growth & Loyalty

Kim Denno, Kristen Mecca

Your credit card portfolio contains a trove of valuable information that can be used to drive card penetration, activation and usage. Learn how Launch FCU worked with the CO-OP SmartGrowth team to analyze their card portfolio and create targeted campaigns to drive portfolio growth.

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Location: Room 3 – The Innovation Hub sponsored by EY

The Next Wave of Banking

Ryan Battles, Nikhil Lele

As digitization takes over more of the financial world, credit unions will need to shift their strategies to differentiate on trust, financial health and bundled offerings that transcend product-centric selling to present more holistic and personalized value propositions.  During this Power Sprint, EY’s Nikhil Lele will outline a provocative new perspective that EY names “NextWave Consumer Financial Services” about how the consumer financial services industry will be reshaped over the next five years.  Based on EY’s proprietary consumer research, EY will lead a discussion about how value will begin to shift from the monetization of products and transactions to the productization of user experiences – ultimately leading to the consumer financial industry evolving into the next subscription model.  EY will also offer specific perspectives about the implications for credit unions, and the major strategic considerations for the years ahead.

Networking Reception
7:00 p.m. - 9:00 p.m.
Networking Reception

Join us for a networking reception with our sponsors. Dinner and drinks provided.

Dress: Miami Casual

Location: Pool Deck and Cabanas, Loews Miami Beach Hotel