May 6-9, 2019 Loews Miami Beach Hotel - Miami Beach, FL

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Breakfast
7:30 a.m. - 8:30 a.m.
Breakfast
Location: American Ballroom, Salon 4
1:1 Advisor Sessions
7:30 a.m. - 8:30 a.m.
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.

Register for you session here 

CO-OP Experience Lounge
8:45 a.m. - 4:30 p.m.
CO-OP Experience Lounge

Casually walk into the CO-OP Experience Lounge to get the look and feel of CO-OP products and solutions, firsthand!  Connect with our experts to see a live on-demand demo and get your questions answered, or join us during one of the three scheduled demonstrations.

Day 2 Welcome
8:45 a.m. - 8:55 a.m.
Day 2 Welcome
Jean Chatzky

We know where we want to go, so let’s move. Jean Chatzky outlines our opportunity with digital and payments, and sets up our Day 2 focus on redefining the member relationship through agile solutions and operational design.

Location: General Sessions Main Stage
e-Estonia
8:55 a.m. - 9:40 a.m.
e-Estonia
Taavi Kotka

Tech entrepreneur and former CIO of Estonia Taavi Kotka offers inspiring and provocative insights on how to implement a transformative digital strategy that requires an embrace of a digital-first infrastructure free of legacy constraints.

Location: General Sessions Main Stage
The Intersection of Technology and Human Behavior
9:40 a.m. - 10:20 a.m.
The Intersection of Technology and Human Behavior
Bradley Leimer

From the innovative frontier of banking, fintech strategy expert Bradley Leimer offers insider knowledge on the increasing role of fintech as a catalyst for building financial consumer engagement.

Location: General Sessions Main Stage
Panel Discussion. More details coming soon.
10:20 a.m. - 11:00 a.m.
Panel Discussion. More details coming soon.
Location: General Sessions Main Stage
Break
11:00 a.m. - 11:20 a.m.
Break
We Fed an Island
11:20 a.m. - 12:00 p.m.
We Fed an Island
José Andrés

In his story of the response to Hurricane Maria in Puerto Rico, distinguished humanitarian and internationally recognized culinary innovator José Andrés spotlights how a networked community can be activated to produce more immediate results for people in crisis.

Location: General Sessions Main Stage
Lunch
12:15 p.m. - 1:30 p.m.
Lunch
Location: American Ballroom, Salon 4
CO-OP Shareholder Meeting CO-OP Shareholder Meeting
12:15 p.m. - 1:30 p.m.
CO-OP Shareholder Meeting
Todd Clark, Allan McMorris

Join us for this annual review of CO-OP’s corporate performance in the past year, and a look ahead for the company in the coming year. The agenda will include presentations by CO-OP Chairman of the Board Allan McMorris and Chief Executive Officer Todd Clark.

Location: Americana Ballroom Salon 4
1:1 Advisor Sessions
12:15 p.m. - 4:30 p.m.
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics. Check back soon for registration details.

Master Classes
2:00 p.m. - 3:30 p.m.
Master Classes

Choose one of three concurrent 90-minute Master Classes that provide attendees with customized presentations focused on issues of interest and concern for their specific disciplines.

Location: Room 1 – Data Transformation

Data Strategy Master Class

The right data strategy can unlock enormous growth potential at your credit union. This Master Class focuses on key questions, terms, and learnings related to data management and data quality. Assess your data-centricity, then learn how to build and activate your data strategy so that you can identify and solve your members’ current challenges and better meet their future needs.

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Location: Room 2 – The Payments Experience

Payments Performance Master Class

Looking to boost the profitability of your payments portfolio? Join CO-OP’s SmartGrowth team to see just how much their proven growth strategies and dedicated consulting resources can help. Start by reviewing an assessment of your credit union’s current credit card portfolio to identify opportunities for improvement. Then learn how to grow your credit card portfolio by leveraging advanced analytics and marketing strategies.

Register by Friday, April 19 to receive a SmartGrowth credit card portfolio scorecard for your credit union when you attend the Master Class.

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Location: Room 3 – The Innovation Hub

Member Experience Master Class

Credit unions are in the business of serving members, and it’s no secret that a consistently elevated member experience can be a real competitive differentiator. Even so, not all credit unions have a formal member experience strategy, and even fewer are executing against it consistently. If you’re looking to enhance your credit union’s member experience but aren’t quite sure where to start, join the CO-OP Member Experience team to develop your own MX toolkit —level set to gauge the current state of your credit union member experience (both internally and from the member perspective), develop a strategy to take you where you want to go, and build a plan to ensure execution at both the credit union and branch level.

CO-OP Studio
2:00 p.m. - 4:00 p.m.
CO-OP Studio
Speakers to be announced soon.

After you have heard from some of our featured speakers on the main stage, join us to learn more from them in a smaller setting. CO-OP subject matter experts will also be interviewed on topics ranging from Information Security to Chargebacks & Disputes.  

CEO Forum: Tackling Digital Transformation
2:00 p.m. - 4:30 p.m.
CEO Forum: Tackling Digital Transformation

A lively presentation and roundtable discussion with C-Level attendees on the future of the credit union movement and how to turn this time of disruption into a transformative moment of opportunity.