May 6-9, 2019 Loews Miami Beach Hotel - Miami Beach, FLREGISTRATION CLOSED
Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.
Register for you session here
Casually walk into the CO-OP Experience Lounge to get the look and feel of CO-OP products and solutions, firsthand! Connect with our experts to see a live on-demand demo and get your questions answered, or join us during one of the three scheduled demonstrations.
We know where we want to go, so let’s move. Jean Chatzky outlines our opportunity with digital and payments, and sets up our Day 2 focus on redefining the member relationship through agile solutions and operational design.
Tech entrepreneur and former CIO of Estonia Taavi Kotka offers inspiring and provocative insights on how to implement a transformative digital strategy that requires an embrace of a digital-first infrastructure free of legacy constraints.
The financial services business model is rapidly changing. From the influx of venture capital and the growing fintech ecosystem to the challenge and scale of large tech platforms and changing member value propositions, how credit unions successfully compete will require a flexible mixture of digital plus human, thinking outside the partnership and service box, and a whole lot of institutional empathy.
A lively discussion on how to meet the sometimes-painful challenge of achieving agility.
Visit the Experience Lounge for a live demo on CO-OP Springboard.
In his story of the response to Hurricane Maria in Puerto Rico, distinguished humanitarian and internationally recognized culinary innovator José Andrés spotlights how a networked community can be activated to produce more immediate results for people in crisis. José’s session concludes with an audience Q/A.
Join us for this annual review of CO-OP’s corporate performance in the past year, and a look ahead for the company in the coming year. The agenda will include presentations by CO-OP Chairman of the Board Allan McMorris and Chief Executive Officer Todd Clark.
Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics. Check back soon for registration details.
After you have heard from some of our featured speakers on the main stage, join us to learn more from them in a smaller setting. CO-OP subject matter experts will also be interviewed on topics ranging from Information Security to Chargebacks & Disputes.
1:15 p.m. to 2:15 p.m. – Serving Underserved Markets Panel
Moderator: Jean Chatzky; Panelists: Kenia Calderon, COOPERA; Taylor Nelms, Filene; Crystal Solomon, CO-OP Financial Services; and Denali Walden, Credit Union Member
Description: How credit unions can do more to address the needs of three potentially underserved consumer markets, including LGBTQ, Hispanic and Gen Z.
2:30-2:50 p.m. – Update on Shared Branching
Speakers: Dr. Kathy Snider
Description: A discussion of CO-OP Shared Branching, one of the movement’s leading assets.
3:00-3:20 p.m. – SmartGrowth
Speakers: BJ Brisbois
Description: A discussion of one of CO-OP’s leading services within the new Consult Solution Line.
Choose one of three concurrent 90-minute Master Classes that provide attendees with customized presentations focused on issues of interest and concern for their specific disciplines.
Location: Room 1 – Data Transformation
Data Strategy Master Class
Matt Maguire, Catherine Maloney
The right data strategy can unlock enormous growth potential at your credit union. This Master Class focuses on key questions, terms, and learnings related to data management and data quality. Assess your data-centricity, then learn how to build and activate your data strategy so that you can identify and solve your members’ current challenges and better meet their future needs.
Advanced preparation: none
Location: Room 2 – The Payments Experience
Payments Performance Master Class
Deb Wieczorek, Kim Denno, Tina Rioux, Chaun Heywood
Looking to boost the profitability of your payments portfolio? Join CO-OP’s SmartGrowth team to see just how much their proven growth strategies and dedicated consulting resources can help. Start by reviewing an assessment of your credit union’s current credit card portfolio to identify opportunities for improvement. Then learn how to grow your credit card portfolio by leveraging advanced analytics and marketing strategies.
If you registered by 4/26 thank you! Please bring photo ID with you to pick up your customized scorecard at the session. If you didn’t get a chance to re-register, please still join us! You’ll have the opportunity to receive a one month snapshot scorecard after THINK is over.
Advanced preparation: none
Location: Room 3 – The Innovation Hub
Member Experience Master Class
Mark Anghilante, Louise Johnson, Gail Tofil
Credit unions are in the business of serving members, and it’s no secret that a consistently elevated member experience can be a real competitive differentiator. Even so, not all credit unions have a formal member experience strategy, and even fewer are executing against it consistently. If you’re looking to enhance your credit union’s member experience but aren’t quite sure where to start, join the CO-OP Member Experience team to develop your own MX toolkit —level set to gauge the current state of your credit union member experience (both internally and from the member perspective), develop a strategy to take you where you want to go, and build a plan to ensure execution at both the credit union and branch level.
Advanced preparation: none
A lively presentation and roundtable discussion with CEO attendees on the future of the credit union movement and how to turn this time of disruption into a transformative moment of opportunity.