May 6-9, 2019 Loews Miami Beach Hotel - Miami Beach, FL

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Engage with AN INSPIRING LINEUP OF DIVERSE EXPERTISE

Featuring author and dot com entrepreneur Seth Godin, along with world-renowned chef and humanitarian José Andrés, THINK 19’s agenda and contributor lineup are continuously growing and evolving to bring you the timeliest insights on technology trends and credit union needs.

Be sure to check back often and follow us for the latest updates on additional speakers and our conference agenda.

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SETH GODIN is the author of 18 books that have been bestsellers around the world and have been translated into more than 35 languages. He’s also the founder of the altMBA and The Marketing Seminar, online workshops that have transformed the work of thousands of people.

He writes about the post-industrial revolution, the way ideas spread, marketing, quitting, leadership and most of all, changing everything. You might be familiar with his books Linchpin, Tribes, The Dip and Purple Cow.

In addition to his writing and speaking, Seth has founded several companies, including Yoyodyne and Squidoo. His blog (which you can find by typing “seth” into Google) is one of the most popular in the world.

In 2018, he was inducted into the Marketing Hall of Fame.

His latest book, What To Do When It’s Your Turn is now in its fifth printing. You can find it at yourturn.link (and the new book, This Is Marketing, comes out in November 2018).

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JOSE ANDRES was named one of Time’s “100 Most Influential People” in both 2012 and 2018 and awarded “Outstanding Chef” and "Humanitarian of the Year" by the James Beard Foundation

José Andrés is an internationally recognized culinary innovator, author, educator, television personality, humanitarian, and chef/owner of ThinkFoodGroup. A pioneer of Spanish tapas in the United States, he is also known for his groundbreaking avant-garde cuisine and his award-winning group of 31 restaurants plus a food truck located throughout the country, as well as in Mexico City and the Bahamas. José is the only chef globally that has both a two-star Michelin restaurant and four Bib Gourmands. His award-winning restaurants include two Michelin-starred minibar by José Andrés, Jaleo, Zaytinya, J by José Andrés at W Mexico City, Bazaar Meat at SLS Las Vegas, the Bazaar by José Andrés at the SLS Hotel in Beverly Hills and South Beach, and Beefsteak, his vegetable-driven fast casual concept. Andrés is a committed advocate of food and hunger issues and is known for championing the role of chefs in the national debate on food policy.

In 2012, Andrés formed World Central Kitchen, a non-profit that provides smart solutions to hunger and poverty by using the power of food to empower communities and strengthen economies. Most notably, World Central Kitchen, along with #ChefsForPuertoRico, served over 3.5 million meals to the people of Puerto Rico following Hurricane Maria. Andrés’ work has earned awards and distinctions including the 2017 Lifetime Achievement Award from International Association of Culinary Professionals and the 2015 National Humanities Medal, one of twelve distinguished recipients of the award from the National Endowment for the Humanities. Andrés was also named EY Master Entrepreneur of the Year in Greater Washington for his leadership and impact on the global business community and was also awarded the Congressional Hispanic Caucus Institute’s Chair’s Medallion Award.

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AMY PURDY has inspired millions of people through her athletic achievements, and her career as a motivational speaker, TV personality, New York Times best-selling author, model, actress, and social media influencer.

Growing up with a passion for winter sports and travel, Amy found success as a professional snowboarder, despite having lost both legs below the knee during a life-threatening battle with bacterial meningitis at the age of 19. The bronze medalist in the 2014 Sochi Paralympic Games, she subsequently became the subject of a critically acclaimed Super Bowl commercial, and was the runner-up on the hit ABC show Dancing with the Stars.

Amy is the co-founder of Adaptive Action Sports, a non-profit organization that helps disabled youth, young adults and wounded veterans become involved with action sports. Her TED TALK, “Living Beyond Limits,” has been viewed more than 1.5 million times and translated into more than 30 languages. And her national tour and television appearances with Oprah Winfrey earned her a place on the list of Oprah’s Top 100 Influencers. Amy released her best-selling memoir, On My Own Two Feet, in 2015. She engages audiences nationwide as a highly requested corporate speaker for top brands ranging from Coca-Cola and Toyota to Procter and Gamble.

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OMAR JOHNSON is a marketing and branding keynote speaker, entrepreneur, former CMO at Beats by Dre, and former VP Marketing at Apple. At Beats Electronics, Johnson was responsible for brand development, advertising, retail experience, entertainment / sports marketing, and digital marketing for all global brand marketing and advertising efforts. Adweek named Johnson a “Brand Genius” in 2013, and Business Insider named him one of the “Most Innovative CMOs” in 2016.

Under Johnson’s tenure, Beats grew from $180 million to a $1.1 billion dollar global icon and category leader, becoming the #1 premium headphone in North America, UK, France, Germany, South Korea and Singapore.

Johnson drove explosive growth in the headphone category through groundbreaking campaigns including #ShowYourColor Solo Campaign, Powerbeats starring LeBron James and The Pills featuring Chris Rock and Eminem. He used “ambush marketing” and influencers to expand the brand—giving athletes and musicians free headphones at private company parties—which helped turn Beats into the headphone of choice for the best musicians and athletes in the world.

Previously, Johnson led innovative marketing programs for international brands such as Nike, Coca-Cola, Kraft Foods, and Campbell Soup. As an advertising lead at Nike, Johnson produced some of Nike’s most memorable TV commercials including “Rise,” starring LeBron James, “All Together Now,” featuring Kobe Bryant, and “The Most Valuable Puppets”.

Johnson also built the Nike+ sports music platform, establishing Nike’s first revenue-generating relationship with record labels. Johnson and his team created an industry-first sports music program with Universal, Interscope, Sony, Capitol, Def Jam and more than 25 independent labels. This collaboration sold +5 Million tracks and deepened the connection between music and sports.

Johnson is from Brooklyn, NY. He received a BS in Biology and Chemistry from Georgia State University and an MBA from Goizueta Business School at Emory University.

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JEAN CHATZKY, the financial editor of NBC’s TODAY show and AARP’s personal finance ambassador, is an award-winning personal finance journalist and founder and CEO of HerMoney, a multimedia company changing the relationships women have with money — inspired by her weekly podcast, HerMoney with Jean Chatzky  You can follow HerMoney on Twitter and Instagram at @HerMoneyMedia and online at hermoney.com.

Jean is also a best-selling author. Her latest book, AgeProof: Living Longer Without Running Out of Money or Breaking a Hip, is a New York Times and Wall Street Journal bestseller. Her new book, Women with Money, will be published in March, 2019. In 2015, Jean teamed up with Time for Kids and The PwC Charitable Foundation to launch Your $, a financial literacy magazine reaching over two million schoolchildren each month.

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JEANNE BLISS pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought-after speaker and thought-leader, the author of three best-selling books, and co-founder of the Customer Experience Professionals Association.

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CHARLES DUHIGG is the bestselling author of The Power of Habit: Why We Do What We Do in Life and Business, which explores the science of habit formation in our lives, companies and societies. His newest book Smarter, Better, Faster: The Secrets of Being Productive in Life and Business (2016) is a fascinating exploration of the science of productivity, and why, in today’s world, managing how you think—rather than what you think—can transform your life.

Duhigg's presentations are both descriptive and prescriptive, and speak to a wide range of groups from the fields of science, medicine, business and education.

Duhigg is a Pulitzer prize-winning investigative reporter for The New York Times Magazine. A former writer for The New York Times business section as well, he has authored or contributed to multiple series, including “The Reckoning” (2008), which studied the causes and outcomes of the financial crisis, and “The iEconomy”, which examined the global economy through the lens of Apple, and which won the 2013 Pulitzer prize in explanatory journalism. He has also won the George Polk Award (2007), the Gerald Loeb Award (2008), the National Journalism Award (2009) and other honors.

In addition to his reporting, Charles Duhigg is a regular contributor to television and radio, including the Newshour with Jim Lehrer, Frontline, Dr. Oz and various programs on CNBC and NPR. Before becoming a journalist, Duhigg worked in private equity and founded a health care company in his home state of New Mexico (and, for one terrifying day in 1999, was a bike messenger in San Francisco.) He is a graduate of the Harvard Business School and Yale College.

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TODD CLARK is President/CEO of CO-OP Financial Services, having begun his tenure on June 27, 2016.

Throughout his career, Clark has specialized in identifying technology gaps in the market and determining how emerging technology will fill those gaps, all with an aim of uncovering efficiencies for smaller financial institutions.

Prior to CO-OP, Clark spent 22 years with First Data Corporation, where he last held the position of SVP/Head of STAR Network and Debit Processing. In this capacity, he was responsible for the business unit’s profit/loss and led a team of more than 600 product, strategy, communications, strategic sales, technology, operations and support personnel. He also managed the Bank of America relationship as head of the financial institution group.

Clark also has entrepreneurial experience, co-founding a start-up company called Core Data. This organization was sold to Concord EFS, which later merged with First Data. At the time of sale, Core Data had become the second largest ATM processor in the United States. He was also an executive with Cardtronics, Inc., and Feedzai.

Clark holds a BA in economics from University of Texas at Austin.

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TAAVI KOTKA became Estonia’s first ever Chief Information Officer in 2013 to oversee the country’s development as an advanced digital nation. He previously worked in the private sector, starting his career as a programmer before rising to be the CEO of the region’s largest software development company, Webmedia (now Nortal). During this time, Taavi was named Ernst & Young’s Entrepreneur of the Year.

As Estonia’s CIO, Taavi introduced a number of new ideas that have come to define the concept of ‘e-Estonia’ as a digital nation and these best practises are now being copied and implemented by other governments around the world. This includes the e-Residency programme, which has placed Estonia at the epicentre of the global tech community, as well as innovations such as data embassies, country-as-a-service (CAAS), the no-legacy policy, VAT fraud detection, and others. As a result of his work in the public sector, Taavi was named European CIO of the Year 2014 and received Estonia’s prestigious White Star III Class Order in 2016. Computerworld has named him as on of the 100 Premier technology leaders in 2016 and he made amongst the Apolitical's World’s 100 most influential people in digital government in 2018. Financial Times has named Taavi as one of the leading individuals among the Europe's 100 digital champions in 2018.

Taavi is now back in the private sector, helping startups develop and consulting large enterprises and governments on digital transformation. He is also a very popular and visionary speaker at large conferences around the world. Till the summer of 2018 Taavi was also a special advisor to European Commission vice-president Andrus Ansip on European Digital Single Market.

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STEPHANIE WOERNER is a Research Scientist at the Center for Information Systems Research (CISR) at the MIT Sloan School of Management. Stephanie is an expert on how companies use technology and data to create more effective business models and her research centers on how companies manage organizational change caused by the digitization of the economy.

In 2016, she was a subject matter expert on enterprise digitization for the Wall Street Journal CEO Council Conference. She has a passion for measuring hard-to-assess digital factors such as connectivity and customer experience and linking them to firm performance. Recent articles (with Peter Weill) include "Thriving in an Increasingly Digital Ecosystem,” and “Is Your Company Ready for a Digital Future?”, in Sloan Management Review. Stephanie is the coauthor, with Peter, of What’s Your Digital Business Model? Six questions to help you build the next generation enterprise, (Harvard Business Review Press, 2018). She earned her Ph.D. in Organizational Behavior from the Stanford Graduate School of Business.

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JEFFRY PILCHER is the CEO/President and founder of The Financial Brand, a digital publication focused on marketing and strategy issues in the banking industry with over 2 million readers around the world.

Prior to launching The Financial Brand, Pilcher spent nearly two decades as a branding, advertising and marketing strategist, working with financial institutions across North America. Pilcher has developed hundreds of breakthrough brands, branch environments and marketing campaigns for banks and credit unions. His work in the industry has been honored with numerous industry awards at the regional, national and global level.

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SAMANTHA PAXSON is Chief Experience Officer for CO-OP Financial Services (www.co-opfs.org), architect of the company’s go-to-market brand and customer experience strategy, delivered through message, product, value chain and systems. An accomplished speaker and thought leader, Paxson founded CO-OP THINK, an innovation content platform empowering the evolution of mission-driven financial services.

Over her 20 year career, Paxson’s focus has been on the intersection of technology, purpose and experience to evolve the organization and meet the needs of the market. Paxson is a proponent of intraprenuership: innovating on the space between functional areas, by brokering tight relationships and strategies between a network of teams – transforming the organization for ongoing algorithmic improvement across the ecosystem. Dedicated to the growth of the CO-OP brand, she's helped boost and secure a 15 point NPS (Net Promoter Score) hike, transforming her function to be a digital content and experience powerhouse, and creating the largest industry following in owned and earned channels.

Paxson is a graduate of the University of Southern California with a degree in Journalism and Social Sciences. She is also an advisor to the OpenIDEO Challenge on “Financial Empowerment,” a USCCU Board Member, CUNA Marketing Awareness Board Member, NCUF Board Member, CUCollaborate Board Member and CMNH Board Member.