Monday
May 4
Arrival Day

The THINK 20 experience kicks off with a variety of unique charity events in the morning, registration all day and a welcome reception at night.

Morning:

  • Registration Opens
  • Optional Charity Events to Benefit Children’s Miracle Network Hospitals

Evening:

  • Welcome Reception
Tuesday
May 5
HOW DO YOU DESIGN FOR YOUR HIGHEST-POTENTIAL MEMBERS?

Transforming your credit union to the next level begins with putting members at the center of your strategy. Learn how to best understand and translate your members’ behavior so you can make the courageous choices required to design for those who offer the greatest promise.

Morning:

  • Breakfast
  • General Sessions

Afternoon:

  • Lunch
  • General Sessions
  • Master Classes / Power Sprints
Wednesday
May 6
HOW DO YOU LAUNCH YOUR UNIQUE STRATEGY INTO ACTION?

You know where you and your members are now. How do you get to where you need to be? Discover how to get to your target state by focusing on the channels where your members will value you most. Learn better ways to integrate operations to create the experience your members expect. Look at planning and investment strategies that will validate and sustain your courageous choices for the long term.

Morning:

  • Breakfast
  • General Sessions

Afternoon:

  • Lunch
  • General Sessions
  • Master Classes / Power Sprints
Thursday
May 7
HOW DO YOU PERPETUALLY ADAPT, GROW, AND BE READY FOR THE NEXT?

It’s no secret the human demand for more customized, “in-the-moment” experiences is increasing faster than ever. On the final day of THINK 20, you’ll be equipped with how to dynamically anticipate the ever-evolving needs of your members and play a more integral role in their financial lives as a result — by championing an inside culture of innovation and fearless collaboration.

Morning:

  • Breakfast
  • General Sessions

Afternoon:

  • Lunch
  • Master Classes / Power Sprints
  • Annual Children’s Miracle Network Hospitals and THINK Charitable Giving Celebration

Evening:

  • THINK Celebration
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