August 17-20, 2020
Omni Hotel
Dallas, TX

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Agenda at a Glance
Full Agenda
Monday
August 17
Welcome to THINK 20

The THINK 20 experience kicks off with a variety of unique charity events in the morning, registration all day and a welcome reception at night.

8:00 am – 6:00 pm: Registration Open

12:00 pm – 5:00 pm: Optional Charity Events to Benefit Children’s Miracle Network Hospitals, sponsored by FIS™

2:00 pm – 4:00 pm: 1:1 Advisor Sessions

6:30 pm – 7:30 pm: Welcome Reception, sponsored by Visa®

Tuesday
August 18
Design for Where the Relationship Is

Understand and translate your members’ behavior so you can become embedded in the lives of those who offer you the greatest promise for growth.

7:30 am – 8:30 am: Shareholders Meeting and Breakfast
8:00 am – 5:00 pm: 1:1 Advisor Sessions
8:00 am – 5:00 pm: Marketplace Open
9:00 am – 12:15 pm: General Sessions

12:15 pm – 1:30 pm: Lunch
1:30 pm – 2:50 pm: General Sessions
2:50 pm – 3:00 pm: Break
3:00 pm – 5:00 pm: Master Classes & Power Sprints

Wednesday
August 19
Embrace the Power of Sacrifice

Integrate the key moments where your members will value you most into your operations to ensure holistic, seamless experiences. Plus, gain planning and investment strategies to validate your choices for the long term.

8:00 am – 5:00 pm: 1:1 Advisor Sessions
8:00 am – 5:00 pm: Marketplace Open
8:30 am – 11:00 am: General Sessions
11:00 am – 11:15 am: Break
11:15 am – 1:30 pm: General Sessions
1:30 pm – 2:45 pm: Lunch
2:45 pm – 5:00 pm: Master Classes & Power Sprints

Thursday
August 20
Always Be Ready for the Next

Learn how to dynamically anticipate your target members’ needs by championing an inside culture of innovation and fearless collaboration – so you can achieve a “Primary Financial Relationship” with your members now and well into the future.

8:00 am – 5:00 pm: 1:1 Advisor Sessions
8:00 am – 5:00 pm: Marketplace Open
8:30 am – 10:45 am: General Sessions
10:45 am – 11:00 am: Break
11:00 am – 12:45 pm: Master Classes & Power Sprints
12:45 pm – 2:00 pm: Lunch
2:00 pm – 4:00 pm: General Sessions
6:00 pm – 10:00 pm: THINK 20 Gala Celebration, sponsored by Mastercard®

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1:1 Sessions  X
Charity Activities  X
Evening Events  X
General Sessions  X
Master Classes  X
Power Sprints  X
Converging Technology  X
Leading in the Digital Age  X
Member Experience  X
Payments Strategy  X
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Session Types:

1:1 Sessions
Charity Activities
Evening Events
General Sessions
Master Classes
Power Sprints

Session Topics:

Converging Technology
Leading in the Digital Age
Member Experience
Payments Strategy

Monday
August 17
Welcome to THINK 20
Tuesday
August 18
Design for Where the Relationship Is
Wednesday
August 19
Embrace the Power of Sacrifice
Thursday
August 20
Always Be Ready for the Next

8:00 am – 6:00 pm
Registration Open

Your first stop at THINK 20 – pick up your badge at our concierge desk.

Location: The Omni Dallas Hotel, 555 S. Lamar Street Dallas, Texas 75202


12:00 pm – 5:00 pm
Charity Event: Presidential Legacy

The George W. Bush Presidential Library and Museum serves as a resource for the study of the life and career of George W. Bush, while also promoting a better understanding of the Presidency, American history, and important issues of public policy. Guests will be able to take a self-guided tour and sit behind the presidential desk in an exact replica of the Oval Office.

The Sixth Floor Museum at Dealey Plaza chronicles the legacy of President John F. Kennedy, from his early life to his assassination. Guests will take a self-guided audio tour.

Sponsored by FIS.

  • Location: Depart from Omni Hotel Dallas
  • Cost: $130 per person. A portion of the ticket price will be donated to Children’s Miracle Network Hospitals.

Registration:
To register for this event, select this event as an add-on item when you complete your THINK 20 conference registration. To add this event to your current THINK 20 registration, you will need to modify your existing registration by clicking the link on your registration confirmation email or by clicking here.


12:00 pm – 3:00 pm
Charity Event: Eat Like a Local

The Deep Dine & Dash gives an insider’s view into Dallas’ trendy and iconic neighborhood. The tour features a casual lunch with an appetizer, choice of entree, and dessert between three local restaurants, along with food artisan shopping stops. Between courses, your guide will bring you to artsy Deep Ellum’s Insta-worthy street murals, specialty food shops, and share the history of the neighborhood’s jazz roots. So, come hungry and eat your way through Deep Ellum.

Sponsored by FIS.

  • Location: Depart from Omni Hotel Dallas
  • Cost: $200 per person. A portion of the ticket price will be donated to Children’s Miracle Network Hospitals.

Registration:
To register for this event, select this event as an add-on item when you complete your THINK 20 conference registration. To add this event to your current THINK 20 registration, you will need to modify your existing registration by clicking the link on your registration confirmation email or by clicking here.


12:30 pm – 4:00 pm
Charity Event: Shootin’ Skeet

Squads travel from station to station by golf cart, similar to playing golf. As each squad finishes at their shooting post, they load up on the golf carts and drive to the next sporting clay peg. At the conclusion of the course, the whole group ends up together and participates in the last event with cheering, friendly competition and lots of target “busting”.

Sponsored by FIS.

  • Location: Depart from Omni Hotel Dallas
  • Cost: $200 per person. A portion of the ticket price will be donated to Children’s Miracle Network Hospitals.

Registration:
To register for this event, select this event as an add-on item when you complete your THINK 20 conference registration. To add this event to your current THINK 20 registration, you will need to modify your existing registration by clicking the link on your registration confirmation email or by clicking here.


2:00 pm – 4:00 pm
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.

Registration will be announced once available.


6:30 pm – 7:30 pm
Welcome Reception

Meet for a drink and appetizers – then go explore Dallas!

Sponsored by Visa®.


7:00 am
Registration Open

Location: To Be Announced


7:30 am – 8:30 am
CO-OP Shareholders Meeting and Breakfast

Join us for this annual review of CO-OP’s corporate performance in the past year, and a look ahead for the company in the coming year.

Location: To Be Announced


8:00 am – 5:00 pm
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.

Registration will be announced once available.

Location: To be Announced


8:00 am – 5:00 pm
Marketplace Open

Network with sponsors and partners at our brand new Marketplace Open.

Location: Marketplace Hall


9:00 am – 9:30 am
CO-OP Welcome Keynote
Samantha Paxson

Location: General Sessions Main Stage


9:30 am – 10:00 am
THINK 20 Overview and Financial Wellness
Jean Chatzky

Location: General Sessions Main Stage


10:00 am - 10:45 am
Nikhil Lele

Principal, Digital Transformation Leader, Banking & Capital Markets, EY. Topic to be revealed soon!

Location: General Sessions Main Stage


10:45 am – 11:30 am
Emotion AI
Rana el Kaliouby

As a computer scientist, Rana el Kaliouby explains her mission to bring an emotional dimension to machine learning, enabling us to think more broadly and creatively about the potential of AI technology to serve our human-first strategies.

Location: General Sessions Main Stage


11:30 am – 12:15 pm
Panel Discussion: How Do You Understand Your Members?

Facilitated discussion featuring the morning’s keynote speakers and credit union representatives.

Location: General Sessions Main Stage


12:15 pm – 1:30 pm
Lunch

1:30 pm – 2:20 pm
CO-OP CEO Keynote
Todd Clark

Location: General Sessions Main Stage


2:20 pm – 2:50 pm
CO-OP Chief Product Officer Keynote
Bruce Dragt

Location: General Sessions Main Stage


2:50 pm – 3:00 pm
Break

3:00 pm – 5:00 pm
THINK Master Classes and Power Sprints

Location: To be Announced


8:00 am – 5:00 pm
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.

Registration will be announced once available.


8:00 am – 5:00 pm
Marketplace Open

Network with sponsors and partners at our brand new Marketplace Open.

Location: Marketplace Hall


8:30 am – 9:25 am
Behavioral Approaches to Decision-Making
Francesca Gino

Based on her extensive real-world research in behavioral economics, Professor Francesca Gino reveals the fundamental decision-making practices that lead to transformation, with an emphasizes on the power of “rebel talent” as a source of courageous strategic thinking.

Location: General Sessions Main Stage


9:25 am – 10:10 am
Rewrite the Playbook: You Create the Future
Mark King

From an executive leadership point of view, Taco Bell CEO, Mark King speaks to the bold and courageous “growth mindset,” backed by his experience transforming the adidas® culture in America.

Location: General Sessions Main Stage


10:10 am – 11:00 am
Panel Discussion: Overcoming Challenges of Strategic Planning and Activation

Facilitated discussion featuring the morning’s keynote speakers and credit union representatives.


11:00 am – 11:15 am
Break

11:15 am – 12:00 pm
The Messy Middle
Scott Belsky

Adobe Chief Product Officer, Scott Belsky, breaks down how to sustain momentum and morale, manage uncertainty, and navigate the ups and downs of the “Messy Middle,” with perspectives on what circumstances inspire true innovation and how to spot opportunities throughout the journey.

Location: General Sessions Main Stage


12:00 pm – 12:45 pm
How to Map the Future
Margaret Heffernan

Writer, entrepreneur, and returning THINK favorite, Margaret Heffernan, challenges the modern “efficiency myth” and advocates for the “robust thinking” required for managing in an unpredictable and ambiguous world.

Location: General Sessions Main Stage


12:45 pm – 1:30 pm
Panel Discussion: Overcoming Challenges of Strategic Planning and Activation

Facilitated discussion featuring the afternoon’s keynote speakers.

Location: General Sessions Main Stage


1:30 pm – 2:45 pm
Lunch

2:45 pm – 5:00 pm
THINK Master Classes and Power Sprints

2:45 pm – 5:00 pm
CEO Forum

8:00 am – 5:00 pm
1:1 Advisor Sessions

Schedule a complimentary session with a CO-OP subject matter expert across a wide range of credit union topics.

Registration will be announced once available.


8:00 am – 5:00 pm
Marketplace Open

Network with sponsors and partners at our brand new Marketplace Open.

Location: Marketplace Hall


8:30 am – 9:15 am
The Intersection Between Food, Technology, Culture, Entrepreneurship, and Long Lines
Roy Choi

The influential chef, entrepreneur, and activist shares insights on how to build community around shared tastes, how to adapt business to change, and how to personally transform.

Location: General Sessions Main Stage


9:15 am – 10:00 am
Creating a Financial Wellness System
Noah Kerner

As the leader of a leading micro-investing and savings app for millennials, Noah Kerner explains innovation in the payments space.

Location: General Sessions Main Stage


10:00 am – 10:40 am
Panel: What’s Next for YOU?

Through the internal employee lens, Jean Chatzky leads a discussion of credit union leadership and changing roles in the industry.

Location: General Sessions Main Stage


10:40 am – 10:45 am
THINK 21 Announcement
Samantha Paxson

Find out where next year’s THINK conference will be!

Location: General Sessions Main Stage


10:45 am – 11:00 am
Break

11:00 am – 12:45 pm
THINK Master Classes and Power Sprints

12:45 pm – 2:00 pm
Lunch

Location: TBD


2:00 pm – 2:15 pm
Miracle Match Celebration

Celebrate our annual contribution to Children’s Miracle Network Hospitals.

Location: General Sessions Main Stage


2:15 pm – 3:05 pm
Keynote speaker to be revealed soon!

Location: General Sessions Main Stage


3:05 pm – 3:50 pm
The Future is Faster Than You Think
Steven Kotler

Author and journalist, Steven Kotler, discusses how accelerating advances in technology will impact our daily lives and society as a whole.

Location: General Sessions Main Stage


3:50 pm – 4:00 pm
THINK 20 Closing Message
Jean Chatzky, Todd Clark, and Samantha Paxson

In the inspiring closer for THINK 20, journey into what might be next for your credit union and your members.

Location: General Sessions Main Stage


6:00 pm – 10:00 pm
THINK 20 Gala Celebration - Brought to you by Mastercard®

Don’t miss our Mastercard®-sponsored Gala Celebration at a surprise location! Transportation provided.

Follow us for the latest updates on agenda and speakers!