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HOT TOPICS IN MEMBER EXPERIENCE

Brian Bodell, Finivation

Heidi Young, RewardsNow

Stephen Bohanon, Alkami

Shazia Manus, The Members Group

Ron Record, Saylent Technologies

Five forward thinkers on credit unions, technology and the member experience talk about the challenges and opportunities credit unions face in an evolving market.

This panel discussion includes questions from credit union leaders in the audience.

Find out:

  • How do credit union rewards programs compete with big banks?
  • Can technology help build member relationships?
  • What’s the critical experiential difference between Amazon or iTunes and your credit union?
  • How does your technology integrate? Can we do better?
  • Do members really want you to leverage analytics?
  • Is your system a Frankenstein?
  • What can you do to actually improve your member experience?