“We don’t have ‘customers’ anymore; we have people engaged in the community who want to use different services. So the bank has to pivot from developing everything internally to being a curator of apps, APIs, and analytics from marketplaces that give the best overall customer experience. Because I, as a customer, don’t want to go to 200 different startup companies and try and put that together myself — I’d much rather have a trusted brand do that for me.” Chris Skinner is known as an independent commentator on the financial markets and fintech through his blog, the Finanser.com, as the author of the bestselling books Digital Bank, ValueWeb and its new sequel Digital Human. In his day job, he is Chair of the European networking forum The Financial Services Club, Chair of Nordic Finance Innovation, as well as being a Non-Executive Director of the Fintech consultancy firm 11:FS. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), one of the Top 5 most influential people on BankInfoSecurity’s list of information security leaders, as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. He has recently been voted Game Changer of the Year and Financial Markets Advisor of the Year by Finance Monthly, CEO of the Year by CV Magazine, FinTech Speaker of the Year by TMT Global and has been an advisor to the White House, the World Bank, and the World Economic Forum. Chris Skinner will join THINK 18 as a keynote speaker and will discuss how the digital revolution is fundamentally impacting the banking industry and how credit unions can benefit from the future of banking. Who better to weigh in than Chris Skinner? “This, to me, is the battleground when I’m talking about the digital revolution, the digital human, the digital bank: If you do not get cognitive, predictive, proactive, custom analytics that give the customer far more informed view about their financial affairs, you will not be the partner for that customer in their financial future.” “How do [banks of the future] make money? The answer is, by being the most intimate provider of service to the customer based on that digital footprint, and by being able to really leverage our understanding of the customer’s financial lifestyle far better than any other player.” Meet Chris Skinner and other business visionaries at the Sheraton Grand at Wild Horse Pass in Chandler, Arizona, May 7 to 10, 2018 for THINK 18, the premier digital transformation conference for credit unions.