THINK Week in Review: The “Danger Zones” Edition

Digital transformation is no longer a nice-to-have conversation—it’s a must-have reality. While the digital universe continues to reshape every facet of our businesses, markets, and industries, we should ask ourselves some tough questions:
  • What is the opportunity with digital transformation about?
  • Do we really understand the urgency?
  • Are we making the right investments now and ready to seize this remarkable opportunity?
The Dangers of a ‘Digital First’ Strategy in Banking. “traditional banking providers have heard the cacophony of consultants screaming about “digital transformation roadmaps” and the importance of CX in the digital age. And this has Andrew Stevens a little freaked out. Stevens is a banking expert at Quadient who says that the emphasis on “digital first” has actually lead to the creation of new silos at some financial institutions — something that can squelch the very momentum such projects are intended to create.” Cognitive tools to help business leaders unlock rich data. As much as 80% of data in business enterprises is unstructured or semi-structured data, making cognitive computing a powerful tool in helping business leaders unlock data to make informed decisions, according to a new report by EY entitled ‘Intelligent Automation: Making Cognitive Real’. How Banking is adopting and using AI Technology. ““Rather than picking an AI capability and working out how to use it, you can often achieve more initially by having a vision of what you want to do, and then determining the most expedient way of getting there,” he explains. “Once you realize how the technology solves an existing problem, it can unlock ideas about new uses for it. In this respect, the banking sector is generally taking the right approach of applying AI to specific business problems but there is a long way to go to truly unlock the potential of AI in banking,” he concludes. Digital Transformation is not a Technology Makeover. It’s a Business Revolution. “Success with digital transformation comes only through a top-to-bottom execution of a bold vision that is implemented with the pivotal alignment of organizational digital enablers and a solid foundation to support them. Its true potential lies undeniably within the leadership, talent, and culture that make it happen.” How Behavioral Economics could help reduce Credit Card Delinquency. “Asking people to express their intentions more precisely about when they will act and to take a pledge could work in areas ranging from tax compliance to medication adherence to students’ procrastination on assignments.” 4 Key Practices for upskilling workers in the Age of Digital Transformation. “Whether we are on board or not, the future is coming at our organizations at record speed. AI is becoming the norm, digital transformation is taking hold and we must do everything in our power to keep up. Our employees are the future of our business and must be skilled in these areas of technology to keep us competitive. By starting now, you are ensuring your employees are receiving the education through retraining programs they require to be successful for themselves and for you. There is no such thing as unconscious thought. "An active unconscious, able to amplify the power of our limited conscious minds, would be a wonderful boon, working away on countless difficult problems, while we go about daily lives; and overcoming the slow step-by-step flow of conscious thought. But unconscious thought is, for all that, nothing more than a myth, however charming."