THINK Week in Review – The Cyber Monday edition

After the rush to local retailers on Black Friday, consumers continue to spend more holiday money online each year. Unintended consequence? It is estimated that Cyber Monday 2015 cost employers an estimated $450 million in lost productivity due to online deal-hunting. To help improve your productivity on a Monday, here are the most important stories of the week. An airline a digital company? easyjet definitely is on the way. "easyJet is using digital investment to improve customer loyalty as well as grow revenues, while its Founders Factory gambit is indicative of a desire to keep on the bleeding edge of innovation." Good presentations need to make people uncomfortable.  "Above all, a well-crafted presentation gets people to focus their attention and their efforts. And focus is something we all desperately need when so many other tools are distracting us instead of making us more productive." Setting aspirational targets. "There is a whole range of levers, and companies that set the most demanding targets tend to pull them all. Aspirational target setting tells the wider business that “we are open to doing things differently,” bringing to the surface ideas that may have laid dormant for years or been shot down in the past." The scariest competition for banks and credit unions? Blockchain. The world of banking (and many others) are facing reconfiguration of business models that have reliably delivered vast wealth. But in challenge lies opportunity: could Toronto or Ottawa be the Florence of the future? As business consultant Greg Satell likes to say: "Successful companies don't adapt – they prepare." Chatbots vs. the Human Touch: Which one will win? "Chatbots may have their problems today. But chatbots will win if convenience and effectiveness are used as the evaluation criteria." Why small pleasures are a big deal. "We are dominated by striving: for better relationships, work and personal lives. Restless, we think, is synonymous with success. Nothing should be good enough for long. But, in so concerning ourselves with unattainable levels of excellence, we overlook more modest pleasures, closer to home."