THINK Week in Review: Tesla Edition

A few countries and many science geeks are celebrating July 10th as Tesla Day. No, not Tesla the car/energy company. This day celebrates Nikola Tesla, the Serbian American inventor, electrical engineer, mechanical engineer, physicist and futurist best known for his contributions to the electric supply system. Throughout his lifetime he earned a reputation for being the archetypal "mad scientist.” He’s also well known for his insights: "Let the future tell the truth, and evaluate each one according to his work and accomplishments. The present is theirs; the future, for which I have really worked, is mine." Below, some present insights for you to consider as you work to change the future: From Touchpoints to Journeys: Seeing the World as Customers Do. "Thinking about customer journeys - instead of traditional touchpoints - can require an operational and cultural shift that engages the organization across functions and from top to bottom. For the companies that master it, the reward is higher customer and employee satisfaction, revenue and cost improvements, and an enduring competitive advantage." Is the future of business a company without workers, managers, or a CEO? "Software could eliminate some of the most vexing problems of management and mass collaboration." Be prepared: We are entering a post-device era. "Instead, the future of computing seems to be about a set of platform and device-independent services. Specifically, voice-based interactions, driven by large installations of cloud-based servers running deep learning-based algorithms are what's hot these days. This kind of computing model doesn't necessarily need the kind of local horsepower that traditional computing devices have had. Indeed, these type of services can be accessed by the simplest of devices, with little more than an audio input, an audio output, and a wireless connection." We are now living in a world of self-reference. Trust in government is collapsing all around the world. "The anger currently on display in many parts of the world is born of anxiety, including concern that, ‘We may not know how to architect trusted institutions at scale in public space.’ Our institutions – and their weight-bearing effectiveness for social problems of enormous complexity – are being called into question now across the board." However, there's an opportunity: "Edelman said that people tend to trust businesses more than governments in part because, ‘Business gets stuff done,’ while government is seen as ‘incapable.’ People trust technology companies in particular because they deliver value."" This is how to make good decisions: Four secrets backed by research. "If I had to give advice across many aspects of life, I would ask people to take what's called ‘the outside perspective.’ And the outside perspective is easily thought about: ‘What would you do if you made the recommendation for another person?’ And I find that often when we're recommending something to another person, we don't think about our current state and we don't think about our current emotions. We actually think a bit more distantly from the decision and often make the better decision because of that."