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May 3rd - 6th, 2016
Hotel del Coronado | San Diego, CA

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Introduction and Welcome

Introduction and Welcome

"The infrastructure is there. The technology is there. The interest among consumers is there. So, now is the time to act."

Lois Hansen, CO-OP Financial Services

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Mobile and Online Integration

Mobile and Online Integration

"Why is the integration of on-line and mobile so important? [Because] it really should not matter what device members choose to interact with you."

Stephen Bohanon, Alkami

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The Omnichannel Experience: Innovation and Implementation

The Omnichannel Experience: Innovation and Implementation

"Our members should be able to experience credit unions' products and services...our brand proposition, regardless of the channel they want to use."

Andrew Downin, Filene

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The New Member Experience Roundtable

The New Member Experience Roundtable

"There's a lot of competition for members' attention and engagement. However, credit unions still have an opportunity to increase membership by offering a positive, engaging experience."

Ryan Zilker, CO-OP Financial Services

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