Introduction and Welcome
"The infrastructure is there. The technology is there. The interest among consumers is there. So, now is the time to act."
Lois Hansen, CO-OP Financial Services.Download Presentation
Mobile and Online Integration
"Why is the integration of on-line and mobile so important? [Because] it really should not matter what device members choose to interact with you."
Stephen Bohanon, AlkamiDownload Presentation
The Omnichannel Experience: Innovation and Implementation
"Our members should be able to experience credit unions' products and services...our brand proposition, regardless of the channel they want to use."
Andrew Downin, FileneDownload Presentation
The New Member Experience Roundtable
"There's a lot of competition for members' attention and engagement. However, credit unions still have an opportunity to increase membership by offering a positive, engaging experience."
Ryan Zilker, CO-OP Financial ServicesDownload Presentation