In a live consult on stage at THINK 16, Michael Sullivan from McGraw-Hill Federal Credit Union sits down with Fast Company co-founder Polly LaBarre, Upworthy’s Sara Critchfield and Innovation Labs Asia’s Scott Bales to discuss how to humanize the member experience in an increasingly digital era. Says LaBarre: “There is no more powerful tool today than inviting some of your stakeholders and members in and trying to figure out the problem with them rather than for them.”