Pick up your badge and materials early, then enjoy the morning in New York City.

Charitable Event to benefit Children’s Miracle Network Hospitals

Join your fellow THINK 17 attendees for an exclusive double- decker bus tour and see all the uptown and midtown sights that make the “Big Apple” so special – Times Square, Central Park, Upper West Side, Harlem, Museum Mile, etc.

Your knowledgeable and entertaining tour guide will give you a savory taste of the “Big Apple” while you learn fascinating insights and discover the real New York.

Rain or Shine – the THINK bus will be a fun-filled experience for everyone. Space is limited.

Pricing:

$90 – per person

 SPECIFICS ABOUT THINK BUS TOUR

• Buses will pick you up at the Sheraton, go south to Times Square, then work its way north through Columbus Circle, Lincoln Center, Dakota Apartments/Strawberry Fields, and Natural History Museum. The cross over to the Upper West Side, Cathedral of St John the Divine, Grant’s Tomb, Apollo Theater, Harlem, working its way down Fifth Avenue passing Museum Mile and Central Park.
• Guests will remain on the coach.
• Restrooms – there are no restrooms on the double-deckers

Already registered and want to add the bus tour? Log in to your attendee account and modify your registration to add this option.

Adopting a digital mindset is critical for business today, and the only way to continue delivering on your members’ expectations

• Aaron Dignan, Consultant to 99U and author of “The Ready”
• Samantha Paxson of CO-OP Financial Services

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Transform or Be Transformed

THINK Week In Review: Digital Mindset

A warm welcome to THINK 17 from CO-OP’s President & CEO.

Join us for hors d’oeuvres, cocktails and a very special announcement (or two!)

Join your colleagues for breakfast at the Sheraton Times Square

What the TMG Acquisition Means for the Credit Union Industry: Join Todd Clark and Shazia Manus of CO-OP for breakfast and discussion around the future of payments.

Have a question or two that could use an expert opinion? THINK offers 1:1 time with experts in fraud, branding, payments, mobile, and more. Registration for these special sessions will open two weeks prior to THINK 17.

Hear from experts who have innovatively delivered on evolving consumer needs

Learn from proprietary research performed exclusively for the THINK audience

Watch lively panel discussions including prominent journalists and our experts as they explore how credit unions can more accurately develop and market products well-tailored to what customers are already trying to do

• Stephen Wunker, Innovation Consultant, Nike & Nestle
• Meg Crofton, Former President of Walt Disney Parks and Resorts for the United States and France

Related Articles

Know Your Members’ “Jobs to Be Done”

Join your colleagues for lunch at the Sheraton Times Square

Enjoy a real-life jobs to be done case study experience with IDEO, New York University, and the THINK Prize

Related Articles

Could the Road Beyond 50 Really Look This Awesome?

Final Five Financial Longevity Ideas Advance in THINK Prize 16 Challenge

Have a question or two that could use an expert opinion? THINK offers 1:1 time with experts in fraud, branding, payments, mobile, and more. Registration for these special sessions will open two weeks prior to THINK 17.

Join us in the Networking Lounge to recharge, connect and relax between sessions.  It’s the perfect spot for an impromptu meetup as well!

Take your learnings from the morning and apply it towards your own member experience to find ways to bring greater value and integration for your members. We will use the “Jobs to be Done” approach and research from the morning’s sessions to guide you through.

• Afternoon sessions include multiple segments including keynotes, panel discussions, and workshops.
• Industry and CO-OP experts will share the latest in branch and digital member experience trends.
• Credit union case studies demonstrate how your peers are doing this successfully today

Two Tracks:

• Track 1 – Creating a Seamless Member Experience: How To Surpass Member Expectations By Integrating Branch & Digital
  • Bobbi Rebell, Thomson Reuters/PBS Author & Financial Journalist
  • Mark Meyer, CEO, Filene Research Institute
  • Stephen Bohannon, Founder, Chief Strategy and Sales Officer, Alkami
  • Mason Oswald, Card Services Manager, Idaho Central
  • Tony Hildesheim, Senior Vice President &
    Chief Information Officer, Redwood Credit Union

• Track 2 – Moving to Top of Wallet While Fighting Fraud: How To Create a Seamless and Secure Payments Experience
  • Karen Webster, PYMNTS.COM
  • Nick Calcanes, CIO, CO-OP Financial Services
  • Rachna Ahlawat, Co-founder and Executive Vice President, Ondot Systems
  • Pedro Bizarro, Co-founder and Chief Science Officer, Feedzai
  • Chris Chippindale, SVP, Chief Operating Officer, Public Service Credit Union

It’s time to begin thinking of technology as oxygen: essential to the beating heart of your business

• Tom Goodwin, Executive Vice President of Innovation, Zenith Media USA

Join the CO-OP team at spots around New York City for deeper dive discussions on the day, or just a casual chat

• Rosie O’Grady’s – Fraud Prevention/ Cyber Security
  800 7th Avenue www.rosieogradys.com
• Lillie’s Victorian  – Credit Management and Rewards
  Establishment 249 W 49th S www.lilliesnyc.com
• McHale’s Bar & Grill – Digital Payments Strategy
  251 W 51st St www.mchalespub.com
• Faces and Names – Call Center Services/ Lending
• 159 W 54th St www.facesandnames.com

Join your colleagues for breakfast at the Sheraton Times Square

Fraud continues to be what is keeping most credit union executives awake at night.  Join moderator Tracy Kitten, Executive Editor of BankInformationSecurity.com and a panel of payment industry experts who will focus on the current fraud landscape and how it might be improved through the adoption of emerging new technologies and best practices.

Standard breakfast will also be served in a separate location

• Moderated by Tracy Kitten, Executive Editor, BankInformationSecurity.com
• Paul Love, Chief Information Security Officer, CO-OP Financial Services
• John Buzzard, Account Executive & Fraud Specialist, CO-OP Financial Services
• Chris Sibila, Executive Vice President, Payments and Technology, Elements Financial Federal Credit Union
• Pedro Bizarro, Co-founder and Chief Science Officer, Feedzai

Have a question or two that could use an expert opinion? THINK offers 1:1 time with experts in fraud, branding, payments, mobile, and more. Registration for these special sessions will open two weeks prior to THINK 17.

Hear from experts who will explore how to enhance your digital customer experience while also driving agility and efficiency through digital operational excellence
Learn from proprietary research on Digital Transformation, developed exclusively for the THINK audience

Participate in a Digital Transformation Workshop

• David Rogers, Columbia Business School Professor and Author, The Digital Transformation Playbook
• Michelle McKenna-Doyle, Senior Vice President, Chief Information Officer, National Football League

Related Articles:

Don’t Develop a Digital Strategy. Digitize Your Business Strategy

Digital Transformation Takes Innovation to New Levels

Join us for a networking lunch with our sponsors

Join us in the Networking Lounge to recharge, connect and relax between sessions.  It’s the perfect spot for an impromptu meetup as well!

Take your learnings from the morning and apply it towards your own member experience to find ways to bring greater value and integration for your members. We will use the Digital Transformation Playbook as a guide.

• Afternoon sessions include multiple segments including keynotes, panel discussions, and workshops.
• Industry and CO-OP experts will share the latest in branch and digital member experience trends.
• Credit union case studies showing how your peers are doing this today navigating the Payments and Fraud Landscape to become Top of Wallet for Members.

Two Tracks:

• Track 1 – Creating a Seamless Member Experiences How To Operationalize a Seamless, Delightful Member Experience
  • Jean Chatzky, Author & Financial Editor for NBC’s TODAY show
  • Mark Meyer, CEO, Filene Research Institute
  • Brian Bodell, CEO, Finivation Software
  • Brandon McAdams, VP, Marketing and Product Development, Coastal Federal Credit Union

• Track 2 – Moving to Top of Wallet While Fighting Fraud: How To Navigate the Payments Landscape to Deliver on the Promise
  • Karen Webster, PYMNTS.COM
  • Shazia Manus, Chief Product & Strategy Officer, CO-OP Financial Services
  • Pedro Bizarro, Co-founder and Chief Science Officer, Feedzai
  • Chris Sibila, Executive Vice President, Payments and Technology, Elements Financial Federal Credit Union

Have a question or two that could use an expert opinion? THINK offers 1:1 time with experts in fraud, branding, payments, mobile, and more. Registration for these special sessions will open two weeks prior to THINK 17.

To bring about a more collaborative and open organizational culture, leaders need to create an environment where there is reciprocal trust between the employee and leadership to do what’s right however, whenever and with whomever

• Dan Pontefract, Chief Envisioner at TELUS, former Business Intelligence Leader at SAP

Join the CO-OP team at spots around New York City for deeper dive discussions on the day, or just a casual chat

• Rosie O’Grady’s – Fraud Prevention/ Cyber Security
  800 7th Avenue www.rosieogradys.com
• Lillie’s Victorian  – Credit Management and Rewards
  Establishment 249 W 49th S www.lilliesnyc.com
• McHale’s Bar & Grill – Digital Payments Strategy
  251 W 51st St www.mchalespub.com
• Faces and Names – Call Center Services/ Lending
• 159 W 54th St www.facesandnames.com

Have a question or two that could use an expert opinion? THINK offers 1:1 time with experts in fraud, branding, payments, mobile, and more. Registration for these special sessions will open two weeks prior to THINK 17.

Join your colleagues for breakfast at the Sheraton Times Square

For the past few months, the Creating Awareness Advisory Group—a cross section of credit union leaders from across the industry appointed by the CUNA Board—has embarked on an effort to develop a national program to raise top-of-mind consumer awareness of the credit union category. You’ll hear an update on the progress of this initiative, as well as insights from a major research program looking at how credit unions can tap into changing consumer expectations, and be positioned as the best choice in financial services.

• Teresa Freeborn, President and Chief Executive, Credit Union National Association
• Graeme Trayner, Vice President, Brand and Communications Practice, Credit Union National Association
• Douglas Kiker, Chief Strategic Communications Officer, Credit Union National Association

Hear from experts who will explore how to enhance your digital customer experience while also driving agility and efficiency through digital operational excellence

Learn from proprietary research on Digital Transformation, developed exclusively for the THINK audience

• Rowan Gibson, Innovation expert featured by CNN, Forbes & Harvard Business Review
• Laszlo Bock, Author & Former Senior VP of People Operations at Google
• Stacey Tisdale, CEO & President of Mind Money Media Inc.
• Bud Caddell, Founding Member at NOBL Collective

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Why Creativity Matters in Your Digital Transformation Journey

Join your colleagues for lunch at the Sheraton Times Square

Faster Payments and FinTech are two of the hottest topics in payments. Industry and CO-OP experts will discuss strategies and solutions to help credit unions to navigate this ever-evolving landscape.

Standard lunch will also be served in a separate location

• Moderated by Karen Webster, PYMNTS.COM
• Shazia Manus, Chief Product &Strategy Officer, CO-OP Financial Services
• Jess Turner, EVP, North America Digital Payments and Customer Engagement, Mastercard 
• Cecilia Frew, SVP, Head of NA Visa Direct, Visa Inc.
• Dondi Black, Vice President Product Strategy, FIS
• Ian Macallister, VP, Strategic Partnerships (Payments Division), Early Warning

Hands-on experience with how we can integrate, de-silo and foster talent within our credit unions

• Bud Caddell, Founder of NOBL

How CO-OP is embarking on its own digital transformation

While credit unions need to become digital powerhouses, they should never forget the power of creative thinking and how simple ideas can move mountains

• William Taylor, Co-Founder & Founding Editor of Fast Company

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Reimagine Your Credit Union with William Taylor

Wrap up THINK 17 with some final thoughts from Samantha Paxson.

Join us at Tavern on the Green! Cocktail Attire