May 6-9, 2019 Loews Miami Beach Hotel - Miami Beach, FLREGISTRATION CLOSED
Engage with AN INSPIRING LINEUP OF DIVERSE EXPERTISE
Featuring author and dot com entrepreneur Seth Godin, along with world-renowned chef and humanitarian José Andrés, THINK 19’s agenda and contributor lineup are continuously growing and evolving to bring you the timeliest insights on technology trends and credit union needs.
Be sure to check back often and follow us for the latest updates on additional speakers and our conference agenda.
SETH GODIN is the author of 18 books that have been bestsellers around the world and have been translated into more than 35 languages. He’s also the founder of the altMBA and The Marketing Seminar, online workshops that have transformed the work of thousands of people.
He writes about the post-industrial revolution, the way ideas spread, marketing, quitting, leadership and most of all, changing everything. You might be familiar with his books Linchpin, Tribes, The Dip and Purple Cow.
In addition to his writing and speaking, Seth has founded several companies, including Yoyodyne and Squidoo. His blog (which you can find by typing “seth” into Google) is one of the most popular in the world.
In 2018, he was inducted into the Marketing Hall of Fame.
His latest book, What To Do When It’s Your Turn is now in its fifth printing. You can find it at yourturn.link (and the new book, This Is Marketing, comes out in November 2018).
JOSE ANDRES was named one of Time’s “100 Most Influential People” in both 2012 and 2018 and awarded “Outstanding Chef” and "Humanitarian of the Year" by the James Beard Foundation
José Andrés is an internationally recognized culinary innovator, author, educator, television personality, humanitarian, and chef/owner of ThinkFoodGroup. A pioneer of Spanish tapas in the United States, he is also known for his groundbreaking avant-garde cuisine and his award-winning group of 31 restaurants plus a food truck located throughout the country, as well as in Mexico City and the Bahamas. José is the only chef globally that has both a two-star Michelin restaurant and four Bib Gourmands. His award-winning restaurants include two Michelin-starred minibar by José Andrés, Jaleo, Zaytinya, J by José Andrés at W Mexico City, Bazaar Meat at SLS Las Vegas, the Bazaar by José Andrés at the SLS Hotel in Beverly Hills and South Beach, and Beefsteak, his vegetable-driven fast casual concept. Andrés is a committed advocate of food and hunger issues and is known for championing the role of chefs in the national debate on food policy.
In 2012, Andrés formed World Central Kitchen, a non-profit that provides smart solutions to hunger and poverty by using the power of food to empower communities and strengthen economies. Most notably, World Central Kitchen, along with #ChefsForPuertoRico, served over 3.5 million meals to the people of Puerto Rico following Hurricane Maria. Andrés’ work has earned awards and distinctions including the 2017 Lifetime Achievement Award from International Association of Culinary Professionals and the 2015 National Humanities Medal, one of twelve distinguished recipients of the award from the National Endowment for the Humanities. Andrés was also named EY Master Entrepreneur of the Year in Greater Washington for his leadership and impact on the global business community and was also awarded the Congressional Hispanic Caucus Institute’s Chair’s Medallion Award.
BRUCE DRAGT joined CO-OP Financial Services in November 2018 as Chief Product Officer. Dragt has specialized in growing technology-driven companies, both start-ups and large, established companies.
In the two-plus years prior to joining CO-OP, he served as Executive Vice President, Product, for YapStone, a provider of electronic payment systems that help online and mobile companies with their payment transactions. Before that, Dragt spent more than 13 years holding multiple senior-level roles with First Data Corporation, including SVP, Global eCommerce-Merchant Products. Additional payments and financial industry experience includes work with i2 Technologies, Financial Settlement Matrix and Wells Fargo.
OMAR JOHNSON is a marketing and branding keynote speaker, entrepreneur, former CMO at Beats by Dre, and former VP Marketing at Apple. At Beats Electronics, Johnson was responsible for brand development, advertising, retail experience, entertainment / sports marketing, and digital marketing for all global brand marketing and advertising efforts. Adweek named Johnson a “Brand Genius” in 2013, and Business Insider named him one of the “Most Innovative CMOs” in 2016.
Under Johnson’s tenure, Beats grew from $180 million to a $1.1 billion dollar global icon and category leader, becoming the #1 premium headphone in North America, UK, France, Germany, South Korea and Singapore.
Johnson drove explosive growth in the headphone category through groundbreaking campaigns including #ShowYourColor Solo Campaign, Powerbeats starring LeBron James and The Pills featuring Chris Rock and Eminem. He used “ambush marketing” and influencers to expand the brand—giving athletes and musicians free headphones at private company parties—which helped turn Beats into the headphone of choice for the best musicians and athletes in the world.
Previously, Johnson led innovative marketing programs for international brands such as Nike, Coca-Cola, Kraft Foods, and Campbell Soup. As an advertising lead at Nike, Johnson produced some of Nike’s most memorable TV commercials including “Rise,” starring LeBron James, “All Together Now,” featuring Kobe Bryant, and “The Most Valuable Puppets”.
Johnson also built the Nike+ sports music platform, establishing Nike’s first revenue-generating relationship with record labels. Johnson and his team created an industry-first sports music program with Universal, Interscope, Sony, Capitol, Def Jam and more than 25 independent labels. This collaboration sold +5 Million tracks and deepened the connection between music and sports.
Johnson is from Brooklyn, NY. He received a BS in Biology and Chemistry from Georgia State University and an MBA from Goizueta Business School at Emory University.
JEAN CHATZKY, the financial editor of NBC’s TODAY show and AARP’s personal finance ambassador, is an award-winning personal finance journalist and founder and CEO of HerMoney, a multimedia company changing the relationships women have with money — inspired by her weekly podcast, HerMoney with Jean Chatzky You can follow HerMoney on Twitter and Instagram at @HerMoneyMedia and online at hermoney.com.
Jean is also a best-selling author. Her latest book, AgeProof: Living Longer Without Running Out of Money or Breaking a Hip, is a New York Times and Wall Street Journal bestseller. Her new book, Women with Money, will be published in March, 2019. In 2015, Jean teamed up with Time for Kids and The PwC Charitable Foundation to launch Your $, a financial literacy magazine reaching over two million schoolchildren each month.
JEANNE BLISS pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.
Jeanne is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought-after speaker and thought-leader, the author of three best-selling books, and co-founder of the Customer Experience Professionals Association.
CHARLES DUHIGG is the bestselling author of The Power of Habit: Why We Do What We Do in Life and Business, which explores the science of habit formation in our lives, companies and societies. His newest book Smarter, Better, Faster: The Secrets of Being Productive in Life and Business (2016) is a fascinating exploration of the science of productivity, and why, in today’s world, managing how you think—rather than what you think—can transform your life.
Duhigg's presentations are both descriptive and prescriptive, and speak to a wide range of groups from the fields of science, medicine, business and education.
Duhigg is a Pulitzer prize-winning investigative reporter for The New York Times Magazine. A former writer for The New York Times business section as well, he has authored or contributed to multiple series, including “The Reckoning” (2008), which studied the causes and outcomes of the financial crisis, and “The iEconomy”, which examined the global economy through the lens of Apple, and which won the 2013 Pulitzer prize in explanatory journalism. He has also won the George Polk Award (2007), the Gerald Loeb Award (2008), the National Journalism Award (2009) and other honors.
In addition to his reporting, Charles Duhigg is a regular contributor to television and radio, including the Newshour with Jim Lehrer, Frontline, Dr. Oz and various programs on CNBC and NPR. Before becoming a journalist, Duhigg worked in private equity and founded a health care company in his home state of New Mexico (and, for one terrifying day in 1999, was a bike messenger in San Francisco.) He is a graduate of the Harvard Business School and Yale College.
TODD CLARK is President/CEO of CO-OP Financial Services, having begun his tenure on June 27, 2016.
Throughout his career, Clark has specialized in identifying technology gaps in the market and determining how emerging technology will fill those gaps, all with an aim of uncovering efficiencies for smaller financial institutions.
Prior to CO-OP, Clark spent 22 years with First Data Corporation, where he last held the position of SVP/Head of STAR Network and Debit Processing. In this capacity, he was responsible for the business unit’s profit/loss and led a team of more than 600 product, strategy, communications, strategic sales, technology, operations and support personnel. He also managed the Bank of America relationship as head of the financial institution group.
Clark also has entrepreneurial experience, co-founding a start-up company called Core Data. This organization was sold to Concord EFS, which later merged with First Data. At the time of sale, Core Data had become the second largest ATM processor in the United States. He was also an executive with Cardtronics, Inc., and Feedzai.
Clark holds a BA in economics from University of Texas at Austin.
TAAVI KOTKA became Estonia’s first ever Chief Information Officer in 2013 to oversee the country’s development as an advanced digital nation. He previously worked in the private sector, starting his career as a programmer before rising to be the CEO of the region’s largest software development company, Webmedia (now Nortal). During this time, Taavi was named Ernst & Young’s Entrepreneur of the Year.
As Estonia’s CIO, Taavi introduced a number of new ideas that have come to define the concept of ‘e-Estonia’ as a digital nation and these best practises are now being copied and implemented by other governments around the world. This includes the e-Residency programme, which has placed Estonia at the epicentre of the global tech community, as well as innovations such as data embassies, country-as-a-service (CAAS), the no-legacy policy, VAT fraud detection, and others. As a result of his work in the public sector, Taavi was named European CIO of the Year 2014 and received Estonia’s prestigious White Star III Class Order in 2016. Computerworld has named him as on of the 100 Premier technology leaders in 2016 and he made amongst the Apolitical's World’s 100 most influential people in digital government in 2018. Financial Times has named Taavi as one of the leading individuals among the Europe's 100 digital champions in 2018.
Taavi is now back in the private sector, helping startups develop and consulting large enterprises and governments on digital transformation. He is also a very popular and visionary speaker at large conferences around the world. Till the summer of 2018 Taavi was also a special advisor to European Commission vice-president Andrus Ansip on European Digital Single Market.
STEPHANIE WOERNER is a Research Scientist at the Center for Information Systems Research (CISR) at the MIT Sloan School of Management. Stephanie is an expert on how companies use technology and data to create more effective business models and her research centers on how companies manage organizational change caused by the digitization of the economy.
In 2016, she was a subject matter expert on enterprise digitization for the Wall Street Journal CEO Council Conference. She has a passion for measuring hard-to-assess digital factors such as connectivity and customer experience and linking them to firm performance. Recent articles (with Peter Weill) include "Thriving in an Increasingly Digital Ecosystem,” and “Is Your Company Ready for a Digital Future?”, in Sloan Management Review. Stephanie is the coauthor, with Peter, of What’s Your Digital Business Model? Six questions to help you build the next generation enterprise, (Harvard Business Review Press, 2018). She earned her Ph.D. in Organizational Behavior from the Stanford Graduate School of Business.
JEFFRY PILCHER is the CEO/President and founder of The Financial Brand, a digital publication focused on marketing and strategy issues in the banking industry with over 2 million readers around the world.
Prior to launching The Financial Brand, Pilcher spent nearly two decades as a branding, advertising and marketing strategist, working with financial institutions across North America. Pilcher has developed hundreds of breakthrough brands, branch environments and marketing campaigns for banks and credit unions. His work in the industry has been honored with numerous industry awards at the regional, national and global level.
SAMANTHA PAXSON is Chief Experience Officer for CO-OP Financial Services (www.co-opfs.org), architect of the company’s go-to-market brand and customer experience strategy, delivered through message, product, value chain and systems. An accomplished speaker and thought leader, Paxson founded CO-OP THINK, an innovation content platform empowering the evolution of mission-driven financial services.
Over her 20 year career, Paxson’s focus has been on the intersection of technology, purpose and experience to evolve the organization and meet the needs of the market. Paxson is a proponent of intraprenuership: innovating on the space between functional areas, by brokering tight relationships and strategies between a network of teams – transforming the organization for ongoing algorithmic improvement across the ecosystem. Dedicated to the growth of the CO-OP brand, she's helped boost and secure a 15 point NPS (Net Promoter Score) hike, transforming her function to be a digital content and experience powerhouse, and creating the largest industry following in owned and earned channels.
Paxson is a graduate of the University of Southern California with a degree in Journalism and Social Sciences. She is also an advisor to the OpenIDEO Challenge on “Financial Empowerment,” a USCCU Board Member, CUNA Marketing Awareness Board Member, NCUF Board Member, CUCollaborate Board Member and CMNH Board Member.
BRADLEY LEIMER is Co-Founder of Unconventional Ventures, which connects founders to funders, provides mentorship to entrepreneurs, advisory to corporates, and broadens opportunities for diversity within the ecosystem. Their belief is that anyone with great ideas should have a chance to succeed.
As the former Head of Innovation and Fintech Strategy at Santander U.S., his team connected the bank to the fintech ecosystem and served as an observatory for the global organization for trends originating in the U.S. that have potential to expand and accelerate globally. He adds additional perspective leading marketing and technology teams and projects within the bank and credit union industry and from a decade driving database marketing and analytic programs.
Bradley writes and speaks about banking and technology trends, and advises corporates, startups, accelerators and key industry conferences in the financial services space.
JIM NUSSLE is the President and CEO of the Credit Union National Association (CUNA). Nussle has led CUNA, the largest and most influential national financial services trade association advocating of behalf of America's credit unions, since 2014.
There are nearly 5,700 credit unions nationwide, with over 115 million members and more than $1.2 trillion in assets. By prioritizing their members’ financial health, credit unions are America’s best partner to meet the many diverse needs of individuals, families and communities across the country.
The survivor of two, rare neurological disorders that left her in a vegetative state and locked within her own body, completely unable to communicate with the outside world for nearly four years, Victoria Arlen’s story is sure to be one of the most remarkable journeys you’ve ever heard.
Written off as a lost cause by doctors, Victoria’s family refused to give up on her. As she slowly began to recover, she spent ten years in a wheelchair during which she became a Paralympic Gold & Silver medal winning swimmer and one of the youngest on-air hosts ever hired by ESPN. Determined to walk again, she did, and then some. In March of 2016, she took her first steps in over a decade and later that year she debuted on ABC’s hit show, Dancing With The Stars. In 2018, she went to release her memoir book, and 30-for-30 film, of the same title “Locked In.” Since then, this remarkable millennial has evolved into a thought-provoking motivational speaker. Prepare to be inspired!
Power Sprint / Master Class / CO-OP Studio Speakers
BRAD BENDECK joined CO-OP in January 2019 as SVP of Strategic Partnerships & Corporate Development. Prior to CO-OP, Brad spent 10 years at First Data, most recently as General Manager of the Small Business Financing business (equipment leasing and merchant receivables factoring) and previously as VP of Corporate Development & Strategy.
Brad also spent 10 years in the telecommunications industry in strategic planning and finance roles at Sprint Nextel and a start-up local carrier called Net2000. Brad earned his EMBA from the Fuqua School of Business at Duke University and BSBA from the McDonough School of Business at Georgetown University. Brad resides in Atlanta, GA.
CATHERINE MALONEY joined CO-OP in June 2018 with over seventeen years of Financial Services experience, focusing on Data Management and the risks associated with managing it.
Her Banking background in Global Markets, Operations and Risk & Control has provided a unique opportunity to manage teams through the constantly changing global data environment with both a front office and back office lens. She has recently launched CO-OP’s Data Quality Program, which aims to bring a culture of clarity, consistency and accountability to the way CO-OP manages a key asset – data.
Before joining CO-OP Financial Services, CHAUN HEYWOOD worked for First Data for 23 years. In his last role, he was responsible for researching, developing, consulting and implementing solutions to support the business requirements of a top-tier client, HSBC NA.
Prior to that role, Chaun developed and managed products and services supporting clients such as Citi, Wells Fargo, PSCU, and UMB with their loyalty needs. He was also responsible for integrating third-party solutions to bring enhanced product offerings to First Data. In this role he earned the highest First Data achievement of the Fat Cat award for his role in process improvements and innovative solutions. In addition, Chaun received a US Patent for a project he was solely responsible. Chaun’s varied background in First Data products and services, separate entity, product development and consulting provides the perfect foundation for helping clients grow their portfolios at CO-OP Financial Services.
CHERYL MIDDLETON JONES joined CO-OP Financial Services as Chief People Officer in November 2018, bringing more than 20 years of human resources and change management experience within large organizations to help lead CO-OP’s transformation as a digital enterprise.
Jones joins CO-OP from Discovery, Inc., a mass media company operating the Discovery Channel and others, where she was Senior Vice President of Human Resources. In this capacity, Jones was responsible for defining and executing strategy and creating consistent structures, systems and operating plans involving 4,000 employees around the world. Earlier this year, she oversaw Discovery, Inc.’s global HR transformation following the acquisition of Scripps Networks Interactive. Prior to joining Discovery, Inc., in 2011, she worked for ING, the financial services company, from 2001-2011; and Honeywell, the high tech company, from 1994-2001.
COREY WEEKLUND leads the technical integration team at CO-OP’s Technology Delivery & Services area. The team is on the forefront of how our clients, products, FinTechs, and internal technologies integrate.
Corey has over 20 years’ experience in technology and has broad experience in his 9 years in CO-OP’s enterprise technology teams from infrastructure and architecture to IT operations and now integration.
DAVID DEMSKO has worked exclusively in financial services during his 15+ year career in the retail, business, and wholesale banking space.
His prior positions include strategic planning and implementation at both ABN AMRO and Lehman Brothers and, most recently, as a senior manager at EY in the Performance Improvement practice. He attended Penn State and Duke University.
DAVID FALESKI has been serving members of the credit union industry since 1993. The last 17 years of his career have been spent at Coastal Credit Union in the beautiful state of North Carolina, where David is a Senior Vice President and the Chief Information Officer.
David is a committed lifelong learner. In addition to a BS in Accounting and a certificate in Web & graphic design from the School of Communication Arts, he also has two Master degrees. The first, a MBA with a concentration in Marketing; and most recently, a M.Ed. focused on leveraging Technology in Education. Additionally, David has earned numerous IT certifications including the Certified Internet Webmaster (CIW) Master Designer and Project Management Professional (PMP) credentials. David—a Mensan, Filene Institute i3 Alumni, CCUE, and CUDE (Fall of ’12)—is an outspoken advocate for leveraging credit union cooperative principles as the mechanism for improving the financial lives of credit union members locally, across the nation, and around the globe.
David and Jennifer—his wife of 27 years—make their home in Raleigh with their dog Gretl.
DEB WIECZOREK leads the SmartGrowth team of advisors and offers over 35 years of financial services experience.
For the majority of her career she served as VP of Relationship Management/Sales with Elan Financial Services and MasterCard, where she was responsible for client satisfaction; selling and consulting on products and services; and strategies to help position financial institutions with credit and debit card portfolios and brand expansions for growth. Some of the clients that Deb has had direct responsibility are Northern Trust, Comerica, Umpqua Bank, Associated Bank (Wisconsin) Wells Fargo (Consumer Card Division), First National Bank of Omaha and Capital City Bank. In addition, Deb offers expertise in employee development, setting strategic plans to ensure growth, and P&L management. She also spent time at First Data creating a team of individuals that would become an extension for one of the world’s largest financial institutions, HSBC NA. In this role, she also created a new revenue channel for First Data. Deb has spent time in all spaces within the payments’ eco- system: acquiring, issuing, network, and processor. She was awarded the Pinnacle Award for Excellence in 2006, 2008, and 2010.
ED EGAN, Director of Business Intelligence & Reporting, is a passionate leader driven in helping credit unions build strong card portfolios through the use of advanced analytics and data science.
Ed is going on 12 years with CO-OP and currently leads its business intelligence and data science platform, including oversight of new technologies and supporting talent. Ed came up through technology as a report developer and has always strived for providing valuable insights through data in manner that tells a story and is visually pleasing. An early adopter of Tableau, Ed became a certified tableau desktop professional, and started an enterprise Tableau platform for CO-OP. Ed lives in Phoenix, Arizona with his family and is an avid hiker and amateur photographer.
FOTIS KONSTANTINIDIS is leading all fraud and authentication products at CO-OP, including the ability to apply advanced AI to various existing and future solutions.
Before CO-OP, Fotis had a leadership role at McKinsey, defining corporate strategy for large players in the financial services industry. He also held leadership roles at Visa, where he delivered a number of IoT/connected car pre-production prototypes, and Accenture, where he managed large teams to digitally transform Fortune 500 companies. Fotis has co-founded and worked in a number of high-tech startups and started his career as a data scientist for brain research. He completed his graduate studies at UCLA in Computer Science, Space Physics and Chemical Engineering.
GAIL TOLFI's career has evolved over 25 years in the payments industry, leading CU’s through Project Management, Product & Technology, Sales, and Client/Member Experience.
Gail is passionate about building relationships and being a true partner – identifying each client’s unique needs, and collaborating to design solutions to enable them to drive loyalty, serve their members, and exceed their goals. Her career has been solely focused on the credit union movement, and she continues to be a relentless advocate for innovation and change in the digital age, while continuing to support the credit union mission of people-helping people.
JENNIFER PLATT serves as the Vice President, Digital Transformation at Suncoast Credit Union in Tampa, FL, where she has worked over the past 7 years.
She currently oversees the strategic vision of the Digital Ecosystem. In her role she utilizes business agility to drive execution of development, intelligent automation, and process engineering. Jennifer holds a Master of Arts in Management & Leadership, Graduate Certificate in Project Management, and BA in Organizational Development.
ADAM HARLOW is an accomplished corporate leader with deep experience building high-level strategy and executing in complex environments. Prior to joining COOP Adam was a part of the corporate strategy group at SunTrust Bank where he established a track record in a diverse range of areas including enterprise and line of business strategic planning, consulting, research and thought leadership across retail/consumer banking, business banking and corporate functions.
Adam also had a lengthy consulting career with Deloitte Consulting for over 10 years serving clients in both the public and private sector with lager transformations, strategy development, and business process improvement.
JOE MIRACHI is the President/CEO of the Launch Federal Credit Union in Merritt Island, Florida.
Joe’s a continuous learner with a BA in economics, a graduate certificate in banking and an MBA. For a number of years, he was an adjunct professor facilitating classes in economics, marketing, finance and strategic planning. Despite being the son of two artists, Joe artistic abilities are limited, however, he is known to be a creative problem-solver. He’s happily married with three adult daughters.
KIM DENNO joined CO-OP Financial Services in August 2017. Kim has 20 years of experience in the credit union industry working for large credit unions. For 17 of those years, she served as a Loan and Card Product Manager for Sharonview Credit Union.
Her experience includes analyzing the competitive environment, industry trends, and product portfolio performance to identify opportunities for growth. In addition, Kim was responsible for creating and overseeing the execution of the lending marketing strategy, including identifying target audiences and analyzing promotion results, while partnering with operations for successful implementation. Prior to the role Kim held at Sharonview Credit Union, she held marketing and lending roles at ESL Federal Credit Union (Rochester, NY).
LOUISE JOHNSON is Director of Client Experience, with CO-OP Financial Services. She has over 20 years of experience in the financial services industry.
She has lead high performing teams in Retail Banking, Business Banking, and Credit Unions. Her skill set encompasses customer experience design, delivery and management, sales success management and operational and audit excellence. Louise joined CO-OP in 2017 where she successfully lead their early CX Design initiatives. While Louise originally hails from Scotland, she has lived in the US for over 22 years and currently lives in Northern Virginia with her husband and 17 year old Triplets.
MARK ANGHILANTE brings extensive knowledge and experience in business transformation and change management in the financial services space. His track record of achieving significant business results is due to the smart mix of visionary thinking and practical execution most meaningful to clients.
Before joining CO-OP in 2018, Mark served for 25+ years in a variety of client experience, client service and business transformation roles including Vice President Client Service and Business Excellence at First Data and Quality Leader/Six Sigma Master Black Belt at JP Morgan Chase, Compaq Computer and GE.
Chief Revenue Officer MATHEW KARDELL joined CO-OP in April 2017. Previously, he was Senior Vice President and General Manager (SVP/GM) of STAR Network Relationship and Sales at First Data Corporation. He is a veteran of the payments and financial services industry with more than 25 years in high-performing revenue-generation and business development roles.
At First Data, Kardell most recently was responsible for the company’s STAR Network client relationships with merchants and financial Institutions, with network transactions experiencing double-digit percent growth in 2015. Prior to that position, he was SVP/GM of Financial Institution Relationships and New Business Development, managing more than $1 billion in revenue and spanning more than 4,000 financial institutions in North America. In addition, Kardell has extensive experience in the credit union space, having managed those strategic relationships during his tenure at First Data.
MATTHEW MAGUIRE is the Chief Data Officer for CO-OP Financial Services, based in Rancho Cucamonga, California (www.co-opfs.org), a payments and financial technology company serving credit unions. Maguire joined CO-OP in August 2017 and reports to Nick Calcanes, the company Chief Information Officer.
In addition to advancing the company’s broad technology goals, Maguire plays an instrumental role in helping CO-OP’s credit union clients make greater use of their data with emerging technologies, such as machine learning and artificial intelligence. Maguire joins CO-OP from Bank of America where he spent more than 10 years honing his global technology experience. Most recently serving as a senior vice president, he was responsible for leading the bank’s data application development, operations and support, an effort that required leadership of hundreds of full-time employees, consultants and global partners. Other areas of expertise Maguire has developed over a nearly 20-year career in technology include business intelligence tools, identity access platforms, global information security requirements, data sharing agreements, data visualization/dashboards, as well as integration, consolidation and enhancement of critical enterprise data management platforms.
MIKE KRESSE is Division Executive, Card & Money Movement for FIS. In this capacity, Mike is responsible for driving the strategic direction, innovation, P/L, and overall business for FIS Card & Money Movement Solutions including Debit, Credit, Bill Pay, P2P/Zelle, Integrated Payables, Invoice to Pay, ACH & RTP.
Previously, Mike served FIS in a number of Line of Business Executive positions including Digital Payments, Receivables, and Managed Services. Mike has spent over 25 years in the Software industry and joined FIS via SunGard where he served in a variety of General Management and Sales Management positions. Mike holds a Bachelor of Arts degree from University of California, Santa Barbara.
NIKHIL LELE is a Principal in EY’s Financial Services Office (FSO), where he leads the digital transformation agenda for the consumer financial services industry spanning banking, wealth management and insurance. Nikhil works extensively with many leading consumer finance clients to develop customer strategies and new value propositions to drive growth and competitive advantage, and to devise digital and technology strategies to help clients modernize and transform into platform-based enterprises. Nikhil has 20 years of experience sitting at the intersection of business, product, customer, and technology. He possesses deep business strategy acumen along with practical technology platform and transformation experience, which uniquely positions him as a trusted transformation advisor to many of the industry’s leading firms.
Nikhil also leads EY’s NextWave Financial Services agenda, which focuses on setting a vision for the future of the financial services industry. In this capacity, Nikhil is responsible for formulating EY’s vision and strategic hypotheses about how the financial industry will get reshaped, and for conducting empirical primary research to identify the key catalysts that will drive the change. Most recently, Nikhil led the launch of EY’s NextWave Consumer Financial Services thought leadership, a comprehensive market study about the forces that will fundamentally reframe consumer finance. He meets regularly with financial industry CEOs, Board Members, startup founders, regulatory, and policy leaders to advance the industry dialog and to stay at the forefront of the key challenges and constraints leaders face across the entire financial ecosystem.
Nikhil is also a passionate teacher who has guest lectured at the graduate programs of Indiana University, Carnegie Mellon University, and Columbia University on the topics of business transformation, digital strategy, and emerging technologies.
Nikhil earned his B.S. in MIS and Computer Science from The College of New Jersey and his MBA in Strategy from The Wharton School of the University of Pennsylvania.
NISH MODI has over 20 years of experience in product innovation, strategy and leadership in Finserv, Fintech, Payments and eCommerce industries. He was one of the early & leading innovators of online banking, bill payments and business banking in late 1990s-early 2000s.
He holds of 3 patents for omni-channel merchant acquiring, business intelligence (merchant acquiring & processing) & digital commerce technologies. Prior to joining CO-OP Financial Services, held leadership roles at First Data, eBay, Worldpay and a couple of growth stage companies helping them grow by significant multiples resulting in very successful exits.
PAM BRODSACK is Senior Vice President of Technology Delivery and Support at CO-OP Financial Services. A nearly 30-year veteran of the financial services sector, Pam applies her expertise in application development, analytics, and engineering to the strategic enhancement and integration of technology solutions.
Her current focus is on the discovery, development and implementation of solutions that will help credit unions digitally transform to meet changing financial consumer expectations. Pam’s extensive experience as designer of propriety software gives her a unique view into innovation, allowing her to quickly identify scalable solutions that are most likely to enhance and grow the credit union movement.
PAUL LOVE brings more than 28 years in risk management, financial services and technology experience to CO-OP, including roles with Freddie Mac, Ernst & Young, Microsoft, Schlumberger, Ally Financial, Fifth Third Bank and the U.S. Marine Corps.
Paul holds a Master’s of Science in Network Security degree, has authored/co-authored nine books on Information Security and Unix/Linux and has been the technical editor of 10 books on Linux and Unix. Mr. Love is a Certified Information Systems Security (CISSP), Certified Information Systems Audit (CISA), Certified Information Privacy Professional / US / Europe / Canada (CIPP/US/E/C) as well as other security and technical certifications.
ROBYN ANDERSEN, VP of Contact Center Products, has over 30 years of experience delivering new market and product development initiatives in the Credit, Debit, Healthcare and Government sectors.
The last 10 years, she has focused on contact center initiatives to provide consumer-focused, multichannel solutions. This includes the successful delivery of IVR, Chat, Speech Analytics and Net Promoter Score (NPS) initiatives resulting in an improved consumer experience helping to increase brand loyalty. Her passion is to work collaboratively with clients to deliver solutions that solve business needs and improve the member experience. Robyn enjoys spending her free time reading, riding horses and entertaining her 3 year old twin granddaughters, Lucy and Molly.
RYAN BATTLES serves as the Banking practice leader within EY’s financial services advisory performance improvement team.
He has 18 years of consulting experience with leading financial services companies and brings a range of experience in strategy, transformation, and global delivery across the banking industry.
TAYLOR C. NELMS is the Senior Director of Research at the Filene Research Institute. He is an anthropologist and ethnographer with more than ten years of experience in consumer and cooperative finance, especially new financial technologies.
Before joining Filene, Taylor worked as a Postdoctoral Researcher at the University of California, Irvine, where he also received his PhD in Anthropology.
TINA RIOUX joined CO-OP in February 2017 and offers over 25 years of financial services experience, primarily in the credit union industry. She began her career as a credit union teller and expanded into additional positions including: teller supervisor, new accounts, Visa credit card coordinator, member service supervisor, and merchant processing.
Prior to joining CO-OP, Tina was a Customer Relationship Manager at JHA Card Processing Solutions (formerly Pemco Technologies) for over 13 years. Tina was responsible for consulting with clients to grow their portfolios. Clients supported by Tina include: Veridian Credit Union, Educators Credit Union, Healthcare Associates Credit Union, Department of Commerce Credit Union, and US Senate Federal Credit Union. In this role, she was awarded the Dedication to Excellence Award and The Chairman’s Award. Tina’s industry knowledge, especially in-house credit, is vast and her dedication to client’s and relationship building skills are superior.
YVONNE STELPFLUG serves as CO-OP’s VP Credit Products & Portfolio Management Services. She brings over 20 years’ experience in leadership roles within the payments industry covering many facets Revenue generation & Management, Customer Service & Relationships, and Product / Solution Delivery.
Most recently at TMG and also TSYS, she managed key strategic client relationships applying her knowledge of payments trends and portfolio management strategies to recommend solutions and drive growth while creating successful strategic partnerships and building client relationships. Prior to that, she served as Senior Vice President at BBVA Compass in their payments division overseeing the Acquiring business line. A significant amount of her payments career has been spent from working for financial institutions including leadership roles at Wells Fargo. She has deep experience with multiple processing platforms including FD and TSYS and understanding of maximizing the processing relationships.
ARUN KALLIKADAVIL is a seasoned management executive with extensive leadership experience in the financial services industry spanning Business, Technology, Operations, Compliance and Data Management.
He is innovative in his approach is known for consistently driving enterprise wide strategic solutions. Arun is the VP for Data Strategy and Service Management at CO-OP and is responsible for enabling the organization to be data driven.
BENSON PORTER became the President/CEO of BECU in May 2012. His prior experience includes serving as the President/CEO of First Tech Credit Union; Board chair of Essex National Securities, Chief Administrative Officer for Washington Mutual, Staff Director and Senior Counsel for Washington State Senate Banking Committee.
He currently serves as the Chairman of Federal Home Loan Bank of Des Moines, and serves on the Boards of COOP Financial Services, CU Direct Lending. Benson is a native of Washington State and lives in the Bellevue area. He earned a BA in Economics from Whitman College and received his Juris Doctorate from Seattle University.
Industry professional for the past 38+ years. Creative, innovative, solutions-focused senior executive successful in developing and implementing performance driven strategies that align with company goals. Successful management of operational processes to increase revenue and reduce expenses. Global areas of expertise in Settlement, Back Office and Compliance.
KRISTEN MECCA is an experienced financial services professional who started her career as a teller. Kristen is currently the Vice President of e-Services at Launch Federal Credit Union, located in Merritt Island, Florida. She is responsible for ensuring that strategic goals, including growth objectives, are attained in the digital services arena.
RANDALL SMITH is the co-founder and publisher of CUInsight.com, host of The CUInsight Experience podcast, and a bit of a wanderlust. As the publisher of CUInsight.com and host of the podcast Randy looks for new and innovative ways to spread the movement's message, connect people, and keep the credit union community informed. Randy can be reached at @CUInsight on twitter and all the socials.
KELLY HULTGREN is a journalist and podcaster based in New York City, covering personal finance and entrepreneurship. Since 2013, she's been reporting and producing for Jean Chatzky, the longtime financial editor for the NBC TODAY show.
Hultgren’s work has been featured in publications like The New York Times, NBC, Fortune and Forbes. In 2018, she co-founded Her Money Media, Inc., a new personal finance brand that's changing women's relationships with money. You can catch her weekly on the HerMoney podcast, providing the millennial perspective in the show’s fan-favorite Mailbag segment. Learn more at HerMoney.com.
ROB GOODWIN leads CO-OP’s sales team in the eastern US, working with credit unions to provide engaging payments solutions for their members. Rob has served credit unions at CO-OP for 7 years.
TIFFANY DOTY currently leads CO-OP’s team of Client Business Executives on the west coast who manage 150 partner Credit Unions.
She has over 18 years of financial services background and joined CO-OP 10 years ago to become more involved in the credit union movement which she is passionate about. Tiffany has strong business development background with a Bachelor’s degree focused in Communication from University of California at Santa Barbara.
DEAN MICHAELS joined CO-OP Financial Services in December 2017 as Chief Strategy Officer. Dean brings extensive corporate development background and expertise in the arena of payments technology and networks.
Prior to joining CO-OP, Michaels held leadership roles at First Data Corporation, including Head of Business Execution for STAR Network and Head of Finance for First Data’s U.S. Merchant Acquiring Business. In addition, Michaels led the development of First Data’s Smart Routing and Network Routing partnership programs, driving new revenue through network routing solutions developed in response to the Federal Reserve Board’s Regulation II governing debit card interchange fees and routing. In previous roles, Michaels led First Data’s merchant-acquiring Small Business Cross-Sales and Retention organizations. Michaels has also worked for JP Morgan Chase. There, he was responsible for evaluating and improving the effectiveness of consumer banking cross-sales campaigns, including profit and loss responsibility for JP Morgan Chase’s branch and call center cross-sales programs. Michaels holds an MBA from New York University and a BBA from Adelphi University of Garden City, N.Y.
MARIA MOORE, has been in the financial industry for over 14 years and has had the privilege of working at Coastal for the last four. Maria is now serving as the VP of Member Contact Center’s which Includes the relationship with CMC.
BJ BRISBOIS is a 25 year payments and financial institution veteran with a balanced career in both issuing and acquiring segments including domestic and international experience.
She is a results-oriented executive talented in leadership, business management, client relationships, negotiations, sales, strategic planning, product development, marketing, training, project management, P&L ownership and employee development.
DR. KATHY SNIDER brings over 35 years of financial services and payments experience to CO-OP Financial Services leading the Engage product line which are focused on delivery superior Member experience connecting members to their Credit Union through Digital and Physical channels.
Dr. Kathy has hands on experience developing and executing product strategy, market analysis, commercialization, marketing, implementations and client care.
As Chief Information Officer, AARON FRYDMAN is responsible for developing and delivering on the Credit Union’s overall technology strategy.
Aaron leads the application architecture, development and support teams along with the data center, network operations and help desk functions. Aaron is focused on operational excellence, developing and supporting technology that securely meets our Member’s immediate and future financial needs with a seamless technology enabled experience.
JERRY BETTENS is the Chief Information Officer at Michigan First Credit Union who is most passionate about inventing and building great user experiences through innovative technologies. As a Senior Leader, he is responsible for imagining and bringing to life those financial products and services that enrich and simplify the member experience.
Jerry has held a long successful career in delivering upon those objectives ranging from large global commercial banks and now finding his passion by servicing the members at Michigan First Credit Union. When he isn’t working, you’ll find Jerry and his wife traveling, visiting family or on the golf course looking for his lost ball way too often.
TODD J LINK has worked in the financial sector for the past 18 years in a variety of positions. He is passionate about the future of payments and the transition to the digital wallet. He also believes in creating an interoperable payments eco-system to prevent any one player from dominating the space.
In his current role, Link manages the credit and debit card programs as well as organizational enterprise risk. Todd holds a BA, MA, and is a graduate of the Stonier Graduate School of Banking and Wharton Leadership program.
SCOTT STEINER is the Director of Cybersecurity and IT GRC at CO-OP Financial Services. He joined CO-OP in 2017 with 20 years of cybersecurity, privacy, and risk management experience, leading security operations for financial services over the last 10 years.
Scott holds several technical certifications including the CISSP, CCSP, the CIPP as well as a bachelor’s degree in Telecommunications and Network Management. Scott and his family reside in the metro-Atlanta area where he enjoys boating and training for triathlons.
SAMUEL MARSHALL is Vice President Head of Debit and ATM Product Management, supporting First Data Processing and ATM Terminal Driving business where he is responsible for product strategy, product management, and development of the processing solutions.
Sam has held various roles in his 16+ years in the financial services industry, with the focus on payments over the last decade. Prior to his current role, Sam served as Vice President Strategy and Programs for the Money Network Open Loop Prepaid product at First Data Corporation, led digital payments strategy for BBVA Compass, and managed debit programs across multiple financial institutions.
BJORN LARSEN has accumulated over 35 years of relevant experience in the FinTech business, from Tandem Computers and several technology start-ups.
He has founded and grown three software companies in the past, innovating in such fields as network management, ATM cash forecasting and monitoring, and most recently, large-scale issuer and acquirer dispute management.
MR. SCHLEGEL is a 20-year payments industry professional with a focus on cards and payment transaction processing. Throughout his career, which includes product management and operations-based roles for a regional PIN Network, a global payment processor, and two leading payment software providers, Jim has focused on developing and delivering tools that improve service delivery to end customers and users, and operating profitability for financial services companies.
He currently leads all sales, marketing and project delivery activities for Lean Industries, a major supplier of dispute management solutions.
CRYSTAL SOLOMON is a Client Business Executive at CO-OP Financial Services. Her 18 years’ experience in the Credit Union and Payments industry started right in her hometown, at her local credit union, on the front line as a teller. There she fell in love the credit union movement and has made a career of it with experience in Customer Service, Training and Development, and Business Development.
Today Crystal manages a segment of credit union clients helping to grow their business through innovated thinking and strategy.
A native of El Salvador, KENIA CALDERON has been a tireless advocate for Latinos, for the undocumented community and those with DACA status (Deferred Action for Childhood Arrivals, also known as Dreamers).
As Client Relations Director for Coopera, Kenia works closely with the client relations team to assist client organizations in implementing Hispanic growth strategies.
STEPHANIE DAVIS is the Manager of Card Services for Advia Credit Union. Stephanie has a Master of Business Administrations degree with a concentration in Finance.
Stephanie oversees both the debit and credit card portfolios as well as manages the ATM fleet. Stephanie participates on the Strategic Co-Creation Council for Co-Op and has been in the credit union industry for over 20 years.
IAN MACALLISTER is vice president and Head of Sales and Customer Success for Early Warning, with responsibility over Early Warning’s sales organization. He brings substantial industry and leadership expertise to the role with a focus on how to always keep the customer at the center of product and service solutions.
Previously he was vice president of market strategy-partnerships. In this role he supported the payments product organization’s drive towards reaching a ubiquitous real-time network by establishing partnerships with financial services technology providers and other payment networks as well as emerging payments companies and large financial institutions.
Prior to joining Early Warning in 2015, Macallister was head of business development, finance, and human resources for clearXchange. Additionally he has held a number of finance and strategic roles during his fourteen years at Wells Fargo. Macallister completed his B.A. in Architecture at Williams College and his M.B.A. at the Haas School of Business at the University of California, Berkeley. Ian resides in Northern California on a suburban farm with his wife, daughters, and a host of “inherited” farm animals.